Back Office Agent - Fluent in German

This Team based in Porto city was created to extend the operation of our Client, ICARE, to the European market. ICARE is leader in the French market for warranty in the automobile field and aims to project this experience to the European market through our platform.

Today German and Italian are our main markets but We have already started the operation in Spain, Portugal and Check Republic and We intend to open England, Sweden and more, until 2025.

Our main activities are managing dealer warranty, extended warranty and maintenance contracts by handling authorization requests or contract management request for multiple products depending on the country and partner, all from the same platform and location.

YOUR FUTURE MISSION IN THE TEAM

• Management of vehicle repair requests in accordance with the contractual coverage
• Examination of the admissibility of applications
• Contact by phone all  required departments 
• Analysis of the applications and examination of insurability and financial risk to support decision-making in accordance with the procedures and delegation rules
• Communication of decisions to customers and/or business partners
• Ensuring the administrative management of all prepared processes

Requirements

AS OUR NEW BACK OFFICE AGENT, YOU MUST HAVE:

• Education or university degree in: Business Administration/Business Management; Insurance or banking; Public administration
• Automotive knowledge is a plus
• Good knowledge of the IT tools and applications used by the team as per the job requirements
• Good communication skills, both verbal and written
• Continuous pursuit of customer satisfaction
• Striving for very high quality results
• German fluent
• Good written English

Benefits

Besides our attractive salary, you will benefit :

• Meals allowance
• Transportation allowance
• Child allowance
• Private Health Insurance including spouse and descendants, Life Insurance, Travel Insurance
• Hybrid working mode – a balance between office days to reinforce commitment, creativity and human links, and homeworking days for flexibility of the employees 
• Continuous development and career growth opportunities on a local and global level
• And much more…