B2B Sales Development Representative

Hybrid | Austin, TX (Must live in the Austin area)

Made In is the leader in the digitally-native kitchen space. We bring Chef expertise and centuries-old cookware manufacturing techniques to craft professional-quality kitchen tools for the home and professional cook. We are backed by some of the best chefs in the world and have been featured in publications and shows such as the TODAY Show, NY Times, Fast Company, Business Insider, and more.

We are looking for a hungry, creative, high-energy Sales Development Representative who will play an integral role on our B2B sales team by unlocking new prospects within the commercial kitchen and hospitality industries. You must be comfortable on the phone, generating interest, qualifying prospects, setting appointments, and strategically driving pipeline through thoughtful outbound programs.

This position will interact with senior decision-makers across enterprise hospitality groups, hotels, cruise lines, and restaurant organizations, as well as independent operators. It is a highly dynamic role within a fast-paced, agile environment and provides room for upward mobility and growth.

Our ideal candidate thrives in a startup environment. You are curious, well-spoken, proactive, and analytical -  someone who enjoys solving problems, testing new ideas, and continuously improving how demand is generated. You are a strong communicator, highly organized, and a true team player. Made In is expanding rapidly, with opportunities for growth and advancement.

Responsibilities

• Source new sales opportunities through outbound cold calls, emails, and multi-channel outreach
• Research target accounts, industry trends, and key decision-makers within hospitality, foodservice, and commercial kitchen organizations
• Learn customer needs and requirements through asking thoughtful, consultative questions
• Qualify outbound leads and route high-quality opportunities to the appropriate Sales Executives for further development and close
• Assist the B2B sales team with order intake, processing, CRM hygiene, and customer communication as needed
• Help manage, execute, and analyze the performance of Salesforce campaigns, sequences, and cadences in partnership with Sales Leadership
• Surface insights from the field to inform vertical strategy, account prioritization, and outbound focus

Qualifications

• 1-2 years of sales, sales development, or lead generation experience (preferred)
• Strong interest in hospitality, foodservice, or commercial cookware
• Proven comfort with outbound prospecting and multi-channel campaigns (phone, email, LinkedIn, etc..)
• Experience working in Salesforce (or a similar CRM) and familiarity with campaigns, reports, or cadences is a strong plus
• Excellent organizational and time management skills
• Strong analytical mindset with the ability to use data to inform decisions
• Excellent verbal and written communication skills
• Strong listening, discovery, and presentation skills
• Ability to multitask, prioritize, and thrive in a fast-paced environment

Benefits We Offer

• Competitive salary, stock options, 401k, healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans) and free and discounted cookware
• A people-centric workplace with flexible time off
• A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen

Made In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Made In makes hiring decisions based solely on qualifications, merit, and business needs at the time.