B2B Product Manager - Observability

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Product Manager–Observability sits within Jamf's Infrastructure Agile Release Train (ART) and serves as the strategic and operational hub for three closely-related engineering teams: Monitoring, Tracing, and Logging. This is a hybrid role that blends Product Owner execution (backlog health, sprint readiness, team roadmaps) with Project Manager responsibilities (drive work to completion, stakeholder alignment).

The ideal candidate brings a solid technical foundation (enough to engage credibly with engineers, quickly understand the work happening across the Observability stack and some AI experience) but does not need to be a deep Observability specialist on day one. What matters most is the ability to synthesize what three teams are building, connect it to business and customer value, and keep work moving from ideation to delivery.

This role also carries a project management dimension: tracking cross-team dependencies, surfacing risks early, and ensuring that initiatives that span Monitoring, Tracing, and Logging land on time and in good order.

This role is remote in Poland. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland. 
# LI-Remote 

What You'll Do at Jamf:

Strategy & Roadmap

• Conduct ongoing discovery to validate priorities and surface emerging needs across Monitoring, Tracing, and Logging.
• Define success criteria for each product initiative and track outcomes through delivery and beyond.
• Stay informed on relevant industry trends in observability tooling and cloud infrastructure to inform forward-looking decisions.
• Drive the AI adoption within the three teams, as well as drive the projects to enable AI-driven workflows of other teams that utilize the observability data. 

Backlog & Delivery

• Own and maintain a healthy backlog across all three Observability teams, balancing new feature development, technical investment, and defect resolution.
• Work closely with engineers and tech leads on each team to convert roadmap initiatives into clear backlog items with defined scope and acceptance criteria. (Note: team members will write many of the individual work tickets; this role ensures quality, prioritization, and coherence across the backlog.)
• Participate in Agile ceremonies including quarterly planning, sprint planning, backlog refinement, and ART syncs to keep teams aligned and unblocked.
• Communicate release forecasts and associated risks clearly and proactively to stakeholders across the organization.

Cross-Team Coordination & Project Management

• Track dependencies and sequencing across Monitoring, Tracing, and Logging to ensure coordinated delivery of initiatives that span multiple teams.
• Identify and resolve cross-team blockers early; escalate risks before they become delays.
• Serve as a central point of coordination between the Observability teams and other stakeholders including Platform Engineering, DevOps, SRE, and Product leadership.
• Collaborate with cross-functional partners to ensure observability capabilities are meeting internal and external needs.

Stakeholder Communication & Enablement

• Translate technical observability work into clear, business-relevant narratives for non-technical stakeholders and leadership.
• Maintain visibility into each team's progress and surface the right information to the right audiences at the right time.
• Contribute to the broader Product community at Jamf, sharing learnings and helping strengthen product discipline across the portfolio.
• Perform other duties as required and complete all job functions per departmental policies and procedures.

Skills & Requirements:

Required

• Bachelor degree in Computer Science, Engineering, Business, or a related field; or equivalent practical experience.
• 3+ years of Product Manager, Technical Product Manager, or Product Owner experience with a demonstrated track record of delivering technical products.
• 2+ years working with engineering teams in an Agile development environment.
• Solid technical foundation - comfortable understanding system architecture, cloud infrastructure concepts, and engineering trade-offs; able to engage credibly in technical conversations without needing deep observability expertise on day one.
• Strong project management instincts: able to track multi-team dependencies, manage risk, and drive initiatives to completion across complex environments.
• Excellent communication and interpersonal skills, with the ability to convey technical work clearly to both technical and non-technical audiences.
• Strong analytical and problem-solving skills; comfortable making data-informed decisions under ambiguity.

Preferred

• Experience in Agile quarterly planning activities.
• Familiarity with Observability concepts and tooling (e.g., Prometheus, Grafana, Open Telemetry, or similar) - interest in learning is equally valued.
• Experience with Kubernetes, cloud infrastructure (Azure, AWS, or GCP), or Developer Productivity platforms.
• Experience using AI to synthesize data in a Product or Project role.
• Certified Scrum Product Owner (CSPO) or equivalent Agile certification.
• Proficiency with Atlassian tools (Jira, Confluence).
• Experience working in or alongside SRE, Platform Engineering, or DevOps teams.
• Exposure to SaaS product management and understanding of technical lifecycle management

 Why Jamf? 

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.
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