B2B COE Ascend Technical Support

AI overview

Provide remote technical support for Experian clients through various channels, resolving issues and contributing to product design and testing while staying updated on industry trends.
  • Provide remote, technical support for Experian clients through Salesforce, email, chat and phone
  • You will provide first time resolution to cases opened by clients, through analysis, investigation, documentation check and troubleshooting
  • Collaborate with our teams, including product development to resolve complex technical issues and escalate
  • You will participate and provide input to the design and testing phases of new projects
  • Document interactions with costumers, including troubleshooting steps, solutions provided, current action owner and follow-up plans,.
  • Help create knowledge base articles through the Knowledge Centered Service methodology
  • Stay informed about product updates, new features, and industry trends related to the supported products
  • Work on other assigned tasks by management
  • 1-3 Years of Desktop Support, Help-Desk, or IT related support
  • 1 year experience in a contact center environment
  • BA degree or equivalent experience
  • Windows Server/Linux environment, CLI, FTP, XML, Json, AD
  • English Level B2

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Perks & Benefits Extracted with AI

  • Health Insurance: Medical, life and dental insurance
  • Employee referral program: Referral Program
  • Paid Time Off: Paid time off

MAIS DO QUE UMA MAQUININHA, MAIS DO QUE UMA CONTA DIGITAL: uma solução completa para nossos clientes, um negócio feito de pessoas, para pessoas. Nascemos com o propósito de melhorar vidas, compartilhar sonhos e realizações. Fazemos isso através de soluções inovadoras que transformam, com simplicidade e eficiência, a gestão financeira de pessoas e negócios. E agora, fazemos parte da Serasa Experian: juntos estamos criando um futuro melhor para todos, ampliando oportunidades aqui e agora. Além de nossas soluções customizadas para negócios, também estamos de mãos dadas com a Serasa na frente de soluções para o consumidor final que realiza uma série de iniciativas que contribuem para a educação, a gestão e o empoderamento financeiro da população. Através da plataforma Serasa, viabilizamos a oferta da Conta Digital Serasa, que é uma conta de pagamento que permite aos consumidores a realização de diversos pagamentos, inclusive para negociações de dívidas no Serasa Limpa Nome, de forma rápida e segura. Aqui na PagueVeloz queremos fazer diferente, ser disruptivos, acolhendo e atraindo empreendedores e mostrando que o mercado financeiro pode ser sim: menos burocrático, lento, antiquado e bem menos complicado. Para isso, estamos construindo uma equipe forte, diversa e sem medo de desafios. Aqui a diversidade é aliada da transformação. Por isso, incentivamos e zelamos por candidaturas de profissionais que sejam: mulheres, pessoas: negras, indígenas, asiáticas e/ou multirracialidades, membros da comunidade LGBTQIANPN+, PcD e pessoas em vulnerabilidade. Gostou? Então venha contar novas histórias e faça parte você também do #TimeVeloz. 

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