Who is Blueprint?
We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.
What does Blueprint do?
Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.
Why Blueprint?
At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.
In This Role
In this role, you will support an enterprise cloud support organization responsible for proactively identifying and mitigating high-risk technical support cases before they escalate to executive leadership. You will review active cloud support tickets, assess technical health and communication quality, and intervene when risk signals indicate potential executive exposure. This position operates within a high-visibility, fast-paced support environment where strong situational judgment, escalation awareness, and clear communication are critical.
You will collaborate cross-functionally with support engineers, operations teams, and engineering stakeholders to ensure timely resolution of priority issues while helping improve case review processes and risk detection mechanisms.
Responsibilities
Required Qualifications
Preferred Qualifications
Salary Range
At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $38.46 to $43.27 per hr. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.
Equal Opportunity Employer
Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected]
Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:
Location: Remote
Blueprint Technologies is a technology solutions firm that empowers organizations to unlock value from their existing assets through innovative technology. We bridge the gap between strategy and execution, enabling businesses to create new revenue streams and transform their operations. Our diverse team combines industry expertise with a passion for problem-solving, making us a distinct player in the tech landscape.
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