Awards Operations Executive (6 month FTC)

This role will be based in our 5HP, London Victoria office

Role overview 

The Awards Operations executive role is a pivotal role in facilitating the smooth day-to-day running of the Awards Engagement team. It involves processing and maintaining datasets, refining and implementing processes and working with multiple teams to help the Awards team deliver world class service to LIONS Awards customers. 

As an Awards Operations Executive, you will be responsible for managing trackers and processes that help the Awards Team excel. Your focus will be on processing data, supporting database maintenance, and ensuring the integrity of our data systems.

You will play a key role in monitoring performance metrics, producing regular reports, and serving as a point of contact for technical issues. With strong Excel/Google Sheets skills and experience in Administration and/or Operations, you will work quickly and efficiently to maintain data integrity, deliver reports, and facilitate data requests across teams.

This is a detail-oriented role requiring self-sufficiency, technical aptitude, and the ability to remain composed under pressure while supporting the overall customer experience for LIONS Awards.

Key accountabilities

• Maintain Festival progress trackers and performance dashboards for lead generation, account engagement, and query handling
   
• Conduct basic data analysis and produce regular reports to support decision-making processes
   
• Serve as the point of contact with the development team; identify bugs and suggest improvements for internal processes and customer experience
   
• Coordinate with finance on customer queries regarding sanctions, invoices, and payment issues
   
• Become an expert on our Awards entry system, website, and resources to facilitate improvements
   
• Contribute to the development of technology (SalesForce, Microsoft Office, and internal network) that supports team success
   
• Coordinate and deliver on-site Awards activities to enhance the overall customer experience
   
• Process and verify large quantities of data while maintaining data integrity
   
• Facilitate data requests across teams and provide timely insights
   
• Manage seasonal staff to ensure on-site success and business-wide reporting

If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role, we would still like you to apply.

• Operational experience: Previous proven experience in either business operations (ideally for a sales or account management team) or admin support
• Data processing: Experience processing large quantities of data, verifying information, and updating document formats; experience with CRM systems is ideal
• Technical proficiency: Able to understand spreadsheets and manipulate them to find answers quickly, including using formulas, pivot tables, V Lookups, Index Search, etc.
• Organisational skills: Highly organised with superior project management capability
• Attention to detail: Eagle-eyed, pragmatic, and detail-oriented
• Time management: Strong ability to stick to deadlines
• Relationship building: Able to build strong relationships with colleagues and stakeholders at all levels
• Composure: Patient, calm, and composed under pressure
• Communication: Excellent written English free from spelling or grammar errors
• Teamwork: Collaborative, open-minded, and willing to draw on others' expertise

Location: this role is based in the UK, and you must have the right to work and live in the UK. 

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. 

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say LifeAt.Informa.com 

Our benefits include: 

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too 
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves 
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• A flexible range of personal benefits to choose from, plus company funded private medical cover 
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares 
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more 
• Recognition for great work, with global awards and kudos programmes 
• As an international company, the chance to collaborate with teams around the world 

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. 

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. 

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