AVP, Client Lifecycle Management

Role Summary:

Are you passionate about financial crime prevention and client due diligence? Do you thrive in fast-paced environments where precision and collaboration matter? We’re looking for a dynamic Analyst/Associate to join our Client Lifecycle Management (CLM) team, where your work will directly support regulatory compliance and client onboarding excellence across jurisdictions.

Job responsibilities:

• Provide strategic leadership and operational oversight for a team of 10, driving performance, accountability, and consistent delivery across CX and KYC functions within retail customer onboarding.

• Own and present updates, risks, and delivery outcomes at key governance and steering forums, ensuring leadership has clear visibility over progress, issues, and decision points.

• Maintain and prioritize a structured backlog of onboarding, CX, and KYC requirements, aligning delivery sequencing with regulatory obligations, business priorities, and customer experience objectives.

•  Define, manage, and govern acceptance criteria for all deliverables, ensuring outputs meet leadership expectations, regulatory standards, and agreed service quality benchmarks.

•  Partner closely with senior stakeholders across Compliance, Operations, Technology, and Product to translate strategic objectives into executable plans and measurable outcomes.

•  Oversee end-to-end retail customer onboarding, ensuring timely completion of KYC, due diligence, and exception handling while maintaining a strong customer-centric approach.

•  Drive continuous improvement by identifying process inefficiencies, resolving delivery blockers, and enabling the team to adapt quickly to changing regulatory or business requirements.

•  Ensure robust governance, documentation, and audit-ready controls are embedded across onboarding and KYC processes.

Requirements

Essential Skills/Experience

• Proven leadership skills

• Minimum 5-8 years of experience in KYC/AML, Client Onboarding, or Periodic Review

• Strong understanding of KYC, CDD, EDD, and AML frameworks, particularly under MAS or equivalent regulatory standards.

• Proficient in name screening tools such as World-Check, Dow Jones, Accuity, or equivalent systems.

• Strong analytical and documentation skills with excellent attention to detail and accuracy.

• Effective communicator with the ability to collaborate with Front Office, Compliance, and QA teams.

• Bachelor’s degree in Business, Finance, or related discipline.

• Experience in a consulting or managed-service KYC environment will be an advantage.

About Delta Capita:

• Delta Capita is a global managed services, technology solutions, and consulting provider, combining deep financial services expertise with cutting-edge technology innovation.

• Our vision is to “Reinvent the Financial Services Value Chain” empowering clients through our Business Operating Platform-as-a-Service, which delivers scalable, efficient, and future-ready solutions.

• As a trusted partner to many of the world’s leading investment banks and financial institutions, we help clients reimagine how they operate - moving from proprietary, siloed models to mutualised managed services that drive efficiency, reduce cost, and unlock long-term value.

• Delta Capita is home to one of the largest teams of structured products specialists globally, supporting many of the top-tier issuers in the market. Our expertise spans the entire structured product lifecycle, with core strengths in Legal Documentation, Transaction Management, and Product Governance.

• Our mission is simple but powerful: to help our clients meet regulatory obligations, simplify operations, reduce costs and embrace innovative technologies and business models that redefine what’s possible in financial services.

How We Work

Delta Capita is an equal opportunity employer. We’re committed to building an inclusive and supportive culture. We encourage applicants of all backgrounds to apply and provide reasonable accommodations during the application process where needed.

Additional Information

This role is based in Singapore. Applications should be submitted in English. If selected, a member of our team will be in touch within 4 weeks.