To oversee and lead the Client Services for CIB clientele which manage and grow our existing client accounts by devising client strategy, developing client relationships and delivering client objectives.
Operationalise and execute the activities at CCS :-
- Supervise and monitor the transactions in the workflow system until successful execution
- Coordinate with Relationship team and Clients for resolving any technical and financial referrals
- Teach the staff and create sufficient back-up
- Compliance of transaction to SOPs and SLA/TAT
KEY ACCOUNTABILITIES:
- Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
- Provide on-the-job training and constructive feedback to assigned team members to support their overall development.
- Promote the FAB’s values and ethics in all activities within the team in order to support the establishment of a value driven culture within the bank.
- Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
- Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction
- Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
- Ensure efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
- Minimise operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
- Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable
- Undertaking all daily-processing activities related to a particular product or sub function in CCS
- Coordinate with other departments by providing appropriate delivery and support functions
- Providing periodical reports and management information for effective decision making
- Must be able to maintain a culture of discipline and open communication within the team
- Pursue opportunities for enhancing operational efficiencies, customer service and operational controls by identifying process improvements
- Support in enhancing and modifying the existing procedures, systems, analyse and resolve non-routine operational problems often requiring research and involvement of other functional experts
Minimum Qualification
- University Degree in Commerce or Banking.
Minimum Experience
- Minimum 3 years’ experience in a Bank with an exposure to Banking Operations
- Knowledge of general Banking principles.
- Good working knowledge of Back-office operating procedures.
- Excellent communication skills both in written / spoken at all levels.
- Analytical, Self-motivated, energetic, flexible, dynamic, problem-solver, ready to work in a challenging environment.
- Must be able to work independently and in a cooperative team environment.
- Ability to work in a fast paced environment where attention to detail, accuracy and efficiency are of high importance
