AVP, Business Continuity Management

Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

What We're Looking For

Reporting to the IT Compliance department, the Business Continuity Manager AVP will execute the enterprise-wide crisis management, business continuity, and disaster recovery program. Working across business teams, IT, and senior leadership, you will manage, test, and continuously improve the risk-based resilience framework that protects critical banking services, meets regulatory requirements, and supports the bank’s continued growth. You will be responsible to drive closure to findings and recommendations and to establish a mature forward-looking program.

Responsibilities:

• Maintain and improve Crisis Management Plans, Business Continuity Plans (BCP), and Disaster Recovery Plans (DRP) in alignment to industry standards and regulations
• Conduct Business Impact Analyses (BIA) across the organization to identify critical processes, systems, and quantify resilience metrics such as RPOs, RTOs, and MTDs
• Identify, propose, defend, and help implement resilience strategies and solutions
• Design, coordinate, and execute a risk-based multi-year testing calendar
• Provide BCM program training throughout the enterprise to ensure awareness and readiness
• Support the response and recovery processes following disruptive events
• Produce monthly resilience metrics and reports for IT management and steering committee(s)
• Maintain thorough program artifacts (including resilience plans, testing evidence, internal procedures, guidelines, and training material) to demonstrate ongoing compliance to internal governance requirements
• Act as a subject matter expert on BCM best practices

Qualifications:

• Must Have
  • Exceptional written and verbal communication skills, with the ability to convey complex information in a clear and concise manner to diverse audiences
  • Exceptional presentation and meeting facilitation skills, with the ability to ensure meeting objectives are fulfilled within the allocated time
  • 5+ years of progressive experience in business continuity, disaster recovery, crisis management, incident management, or operational risk
  • Proven track record of leading an enterprise-wide resilience program
  • Professional certifications such as Certified Business Continuity Professional (CBCP),Business Continuity Certified Planner (BCCP), or ISO 22301 Lead Implementer / Lead Auditor
• Preferred
  • Bachelor’s or Master’s degree in Risk Management, Business Continuity, Information Assurance, Computer Science, Cybersecurity, or a closely related field
  • Experience working in a highly regulated environment
  • Familiarity with financial-services continuity expectations, including the FFIEC BCP Handbook, ISO 22301, and NIST 800-34
  • Professional certifications such as Certified Information Security Auditor (CISA) or Certified in Risk and Information Systems Control (CRISC)

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Salary Range: $140,000.00 - $180,000.00