Automotive Service General Manager

Job Description

About the Role:  

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. 

Responsibilities:  

• Develop sales and technical teammates to produce a consistent 5-star Guest experience. 
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.  
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.   
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.  
• Provide direction and oversight to other technicians and assist where needed with services/repairs. 
• Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.  
• Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. 
• Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. 

• Audit courtesy inspections performed by teammates.
• Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. 
• Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.  
• Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. 
• Attend to all guest needs in areas of sales, service, complaints, and adjustments. 
• Build guest relationships to maximize customer satisfaction, loyalty, and retention. 
• Assist teammates in conveying repair and service needs to guests. 
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes, and ASNI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. 
• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc. 
• Perform other duties as assigned and required. 

Salary Range: $70 - $100k per year + Based on experience including bonus potential.  

This role is eligible for additional compensation, bonus and incentives. 

Qualifications

Qualifications:  

• Must be a super star with a proven track record of high success in same industry
• High School Diploma or equivalent.  
• Demonstrated leadership experience in a retail/sales environment.  
• Proven ability to manage, drive and deliver financial results while controlling costs.   

• Ability to influence and motivate a team to achieve set goals and objectives.  
• Ability to problem solve, manage inventory, merchandising, and customer service.  
• Communications skills to effectively communicate with teammates and guests. 
• Complete all Monro required training with the guidelines and timing provided. 
  • Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives.
  • Must pass a criminal background check.

Profile Summary:  

• Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments 
• Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.  
• Business mentality with the drive to exceed established goals.  
• Possess basic math skills to calculate figures and amounts such as discounts, interest, and percentages. 
• Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment. 
• Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions. 
• Ability to effectively mentor, coach and develop teammates. 
• Ability to problem solve and resolve customer complaints. 

Work Environment & Physical Requirements:  

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust. Store Managers must be able to complete the following but not limited to: 

• Ability to work flexible hours, days, evenings, weekends, and holidays. 
• Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance. 
• Frequent standing and walking for long periods of time. 
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. 

Additional Information

Benefits  

• Performance based incentives  
• Paid vacation and holidays  
• Reimbursement for ASE Certifications  
• Reimbursement for State Inspection Licenses, where applicable  
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental  
• Employee Access Perks
• Career Advancement Opportunities

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs.

Monro conducts criminal background checks for those positions with security and/or financial responsibilities.  All background checks are conducted in accordance with applicable federal, state and local law, including but not limited to the Fair Credit Reporting Act.  No applicant will be automatically disqualified because of a criminal record.  Rather, the Company will consider the nature of the crime(s), when it occurred, the applicant’s explanation, and the relationship to the position sought in making its determination.   

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

I'm interested

Benefits:   

• Performance based incentives   

• Paid vacation and holidays for Full-Time Teammates 

• Reimbursement for ASE Certifications   

• Reimbursement for State Inspection Licenses, where applicable   

• 401k eligibility immediately upon hire 

• Direct Deposit 

• Employee Discounts 

• Healthcare, Vision, and Dental for Full time teammates   

• Employee Access Perks 

• Career Advancement Opportunities  

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs.   

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.   

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.