Automation & CRM Analyst

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. TECHNOLOGY The Technology team builds end-to-end products and solutions that power our marketplace, delivering an incredible experience for customers globally. From understanding customer and partner needs to designing and testing innovative hypotheses, we create industry-leading experiences for luxury customers everywhere. PORTO Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.  THE ROLE The Automation & CRM Analyst is responsible to analyze potential Automation & CRM improvement opportunities, engage with Stakeholders, design requirements and support documentation, align development processes with the Engineering team, conduct tests and review implementation, design changes and updates to existing Automation & CRM processes. WHAT YOU'LL DO

Identify and analyse Automation & CRM improvement opportunities (proactively and on-demand)

Engage with stakeholders to understand needs, challenges, and priorities

Translate business requirements into clear functional and technical documentation

Support prioritization and manage multiple initiatives simultaneously

Collaborate with Engineering teams to align on solution design and delivery

Conduct testing, validation, and post-implementation reviews

Monitor and continuously improve existing Automation & CRM processes

Ensure solutions are scalable, efficient, and aligned with business goals

WHO YOU ARE REWARDS & BENEFITS

Health insurance for the whole family, flexible working environment and well-being support and tools

Extra days off, sabbatical program and days for you to give back for the community

Training opportunities and free access to Udemy

Flexible benefits program.

EQUAL OPPORTUNITIES STATEMENT

Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

SCAM DISCLAIMER

It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.