About Condado
Condado is a fast-growing Contact Center as a Service (CCaaS) system integrator and customer experience consulting firm. We specialize in helping enterprises select, implement, integrate, and support cloud-based contact center solutions. Our mission is to build seamless, AI-powered CX ecosystems that drive exceptional customer engagement and long-term growth. We partner with leading CCaaS and CX technology vendors (e.g. NICE CXone, Genesys Cloud, Five9, Zoom Contact Center, and emerging AI providers) to deliver end-to-end solutions – from upfront advisory and vendor selection through implementation, integration with CRM/back-end systems, and ongoing managed support. We operate as a “super integrator,” combining the advisory insight of a technology agent with deep technical implementation capabilities.
With Condado’s vendor-agnostic approach and focus on innovation, we enable clients to reimagine their customer interactions – integrating voice, chat, social, and AI-driven channels into one intelligent platform. Our team’s background includes experience at top CCaaS vendors, consultancies, and enterprises, giving us unmatched expertise in contact center technology and customer experience (CX) strategy.
Role Overview
We are looking for an Automation and Integration Engineer to design, build, and maintain workflow driven integrations across multiple systems and environments. This role sits at the intersection of engineering, operations, and business process optimization.
You will work closely with technical and non technical stakeholders to translate manual or fragmented processes into resilient, well documented automated workflows that scale with the business.
Core Technical Requirements
5 + years of experience building and maintaining production grade automation or integration systems
Advanced experience with workflow automation platforms such as n8n, Zapier, Make, or similar node based tools
Strong proficiency in JavaScript or TypeScript, including custom scripting inside automation workflows
Deep experience designing, consuming, and troubleshooting REST APIs
Strong comfort working with JSON, complex data transformations, and cross system mappings
Solid working knowledge of SQL and relational data concepts
Experience using Git for version control, collaboration, and change tracking
Infrastructure and Operations Experience
Proven experience working in hybrid cloud environments, integrating cloud services with on prem systems
Hands on experience running automation platforms in Docker or containerized environments
Comfortable with Linux administration in production or near production systems
Strong understanding of secrets management, credential rotation, and secure configuration practices
Practical knowledge of networking fundamentals, including VPNs, firewalls, webhooks, and secure endpoints
Senior Level Capabilities (Highly Valued)
Experience with iPaaS or ETL platforms and large scale data movement
Strong understanding of OAuth2 and modern authentication flows
Ability to design resilient workflows with error handling, retries, fallbacks, and idempotency
Experience implementing monitoring and alerting for workflow failures and performance issues
Excellent documentation discipline, creating clear technical and functional documentation for long term ownership
Soft Skills and Mindset
Strong business process analysis skills, able to identify inefficiencies and propose automation opportunities
Excellent stakeholder communication, especially when working with non technical teams
Systems thinker who understands downstream impacts and dependency chains
Ownership mindset, you build it, you document it, you support it
Comfortable operating with ambiguity and shaping standards where none exist
Why Condado
Senior level ownership over critical automation and integration systems
Opportunity to define automation standards and best practices
Real impact on operational efficiency and customer experience
Collaborative, cross functional environment with strong technical autonomy
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