Authenticator Team Lead

StockX is a new type of marketplace to buy and sell hard-to-get, must-have items such as sneakers, fashion, watches and handbags with absolute confidence as each item is fully authenticated.  Having taken the US by storm since its founding in 2016, StockX is expanding its European presence with the establishment of a substantial operation in Eindhoven.

Role Description

We’re seeking a Authenticator Team Lead who is responsible for overseeing the day to day operations for the authentication process. A key responsibility will be to ensure staffing is aligned for the near term and future business to support the labor requirements delivering quality assurance and on-time shipments. The Team Lead will work interactively with the business teams as they develop short and long-term growth strategies.

As Authenticator Team Lead, you will be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you.

What you can expect as Authenticator Team Lead:

• Establish team member staffing to meet the daily business demands, quality and productivity targets.
• Ensure accurate and on-time fulfilment and shipment of all customer orders
• Develop a certification plan for the authentication team to maximise the number of items qualified for processing
• Analyses production metrics and recommend process and system improvements to increase quality and lower cost
• Supervise and train the Authentication Team to optimise quality, productivity, and costs
• Develop, implement and maintain standard operating procedures
• Create, maintain and foster a safe and team-based work environment
• Provide reporting on daily, weekly and monthly key performance metrics
• Work cross-functionally with all departments to identify, develop and execute on process improvements

What we are looking for:

• Strong knowledge of sneakers and/or streetwear across the major brands
• Significant experience in reviewing and authenticating sneakers
• Product knowledge of sneaker manufacturing and illegitimate shortcuts
• Strong attention to detail and accuracy
• Sense of urgency to perform tasks to timelines
• Strong work ethic and positive attitude are a must
• Ability to work well in teams and good communication skills
• Comfortable in a fast-pace, entrepreneurial work environment

Required Behavioural Competencies

• Builds Trust - Interacts with others in a way that gives them confidence in one’s intentions and those of the organisation.
• Initiates Action – Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive.
• Adaptability – Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
• Build Partnerships – Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organisations to help achieve a business goal.
• Strategic Decision Making – Obtains information and identifies key issues and relationships relevant to achieving a long-range goal or visions; commits to a course of action to accomplish a long-range goal or vision after developing
• Contributes to Team Success – Actively participates as a member of a team to move the team toward the completion of goals.