Audio Visual (AV) Systems Regional Manager

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

 As Regional Supervisor, you will lead the SF/Bay/MPK team, overseeing daily operations and ensuring service excellence. Your responsibilities include onboarding and training technicians, managing budgets, travel approvals, and equipment requests, and maintaining dashboards and reporting standards. You will partner with leadership and clients to plan headcount, scope new projects, and drive governance across the region. Regular duties include hosting team meetings, conducting 1:1s, managing internal communications, and fostering client relationships to identify growth opportunities. You will also ensure compliance with SLAs and collaborate with other supervisors to deliver a robust governance framework.

Travel may be required up to 25%.

KEY RESPONSIBILITIES:

• Manage all roles & responsibilities of all levels of Technicians
• Conduct onboarding, offboarding, and training for all Technicians
• Communicate & partner with other teams regarding existing & upcoming projects and relay that information to the team where necessary
• Act as team liaison for all employee needs from an HR perspective
• Manage the request and approval of all travel requests and billing of associated costs
• Manage the team's day-to-day budgets and generate purchase requests
• Manage the team's dashboard and ensure all metrics and reporting standards are met
• Work with Service Delivery Manager (SDM) & Client to establish future headcount and plan to deliver
• Manage the team’s Wiki, Hub, and newsletters to the wider company
• Conduct regular 1:1 meetings with team members and host weekly team meetings
• Actively develop client relationships & explore team opportunities
• Scope new projects and provide high-level consultation of partner asks and delegate accordingly
• Collaborate with other leads & executives to deliver a robust governance platform with adequate dashboards & data available
• Responsible for overall service governance in region delivering on all SLAs

ESSENTIAL CRITERIA:

• Proven experience in team leadership and people management within IT or technical environments
• Strong interpersonal and customer service skills with the ability to build and maintain client relationships
• Demonstrated ability to manage budgets, reporting, and operational governance
• Proficiency in data analytics and process-driven decision-making
• Ability to manage remote teams and projects effectively
• Solid understanding of Audio-Visual Systems and Integrations
• Excellent communication skills (written and verbal)
• Strong organizational and time management skills

DESIRABLE CRITERIA:

• Bachelor’s degree in Information Technology, Computer Science, Business Management, or related field
• ITIL Foundation or higher certification
• PMP or other project management certification
• Experience with collaboration technologies (Zoom, Microsoft Teams, Google Meet)
• Familiarity with governance frameworks and SLA management
• Advanced knowledge of AV systems, networking, and IT infrastructure
• Knowledge of ServiceNow or similar ITSM platforms
• Lean Six Sigma or process improvement certification
• Experience in data visualization tools (Power BI, Tableau)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.