Audio/Video Platform Engineer (MTR) @ Phoenix, AZ - onsite

Job Title: MTR Engineer

Phys Location: Phoenix, AZ

Must Have Technical/Functional Skills

We are seeking an Audio/Video Platform Engineer to design, implement, and continuously improve our enterprise collaboration ecosystem. This role focuses on engineering, automation, and platform enablement rather than day-to-day operations.

You’ll be responsible for building and securing a new A/V platform environment—potentially a SaaS, hybrid, or on-premise proxy-based solution—and ensuring its seamless integration into a large enterprise ecosystem. The ideal candidate has strong technical depth in Windows, Azure, and Microsoft 365, with an ability to partner effectively across InfoSec, Networking, and Infrastructure teams.

- 5+ years of experience in enterprise-scale platform engineering, systems administration, or collaboration services.

- Proven experience deploying and supporting Microsoft Teams and associated A/V collaboration infrastructure.

- Deep understanding of Windows OS architecture, performance tuning, and enterprise management.

- Proficiency in PowerShell and Python for automation and system integration.

- Strong working knowledge of Azure Active Directory, Intune, and Conditional Access.

- Experience with networking fundamentals, including firewalls, DNS, proxies, QoS, and certificate management.

- Familiarity with information security frameworks (e.g., ISO 27001, NIST) and how they apply to system and application hardening.

- Experience analyzing and interpreting Microsoft Teams CQD and call analytics data.

- Excellent communication and documentation abilities.

Preferred Qualifications

- Experience designing or migrating SaaS or hybrid A/V collaboration environments.

- Relevant certifications:

  - Microsoft Certified: Teams Voice Engineer Expert

  - Microsoft Certified: Azure Administrator Associate

  - CompTIA Security+ or equivalent

Roles & Responsibilities

Platform Engineering & Implementation

- Architect, deploy, and maintain enterprise-scale audio/video collaboration platforms (SaaS, hybrid, or on-premises).

- Integrate platform services with Azure Active Directory, Conditional Access, Intune, and on-prem identity components.

- Collaborate with internal stakeholders to align platform architecture with enterprise security, compliance, and performance standards.

Automation & Continuous Improvement

- Develop automation scripts and tools using PowerShell and Python to streamline management, configuration, and monitoring.

- Build self-healing and automated alerting systems using telemetry from Windows logs, Teams CQD, and platform analytics.

- Identify and lead continuous improvement efforts to enhance reliability, scalability, and user experience.

Enterprise Collaboration & Integration

- Partner with Networking and Firewall teams to ensure proper routing, bandwidth optimization, and secure communication paths for media traffic.

- Work with InfoSec teams to ensure systems adhere to corporate cybersecurity policies, endpoint hardening baselines, and least privilege access controls.

- Serve as the subject matter expert for Microsoft 365, with emphasis on Teams, CQD, and audio/video troubleshooting.

Advanced Troubleshooting & Root Cause Analysi s

- Deeply analyze CQD, Teams logs, and Windows event data to diagnose and resolve complex AV and connectivity issues.

- Perform end-to-end system analysis across endpoints, network paths, and authentication layers.

- Act as Tier 3/Engineering escalation point for advanced troubleshooting scenarios.

Security & Compliance Expertise

A critical part of this role is ensuring all collaboration systems meet enterprise-grade security and compliance standards. The ideal candidate will:

- Understand and apply information security principles across system design, including identity, access, encryption, and data protection.

- Work effectively with internal InfoSec teams to design, document, and validate controls related to authentication, conditional access, endpoint security, and vulnerability management.

- Ensure secure integration between on-prem proxy servers, SaaS components, and Azure services—leveraging secure tunneling, certificate management, and proper authentication mechanisms.

- Participate in risk assessments, threat modeling, and configuration reviews for platform and service changes.

- Collaborate with firewall and network teams to define and validate rules, ports, and flows that support A/V connectivity while maintaining zero-trust posture.

- Apply security best practices within scripting and automation—such as credential protection, privilege management, and compliance logging.

- Maintain awareness of emerging threats, vulnerabilities, and Microsoft 365 security capabilities that could impact collaboration environments

Bachelors or masters

 All your information will be kept confidential according to EEO guidelines.