Atlassian Support Engineer

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!

More than 150,000 businesses, including many of the world's largest companies and mobile operators, use Sinch's advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.

The essence of the role:
We are looking for an Atlassian Support Engineer to join our growing team to provide essential support for Jira and Confluence to our global Sinch employees. In this role, you will handle incident and request related support issues, while also serving as an escalation point for more complex cases. You will document solutions and create guides to streamline workflows for both the Atlassian team and end users.

The ideal candidate will have at least 1-2 years of experience in Jira and Confluence administration (Data Center and Cloud) and a basic understanding of Microsoft 365 Administration and MS Exchange. Knowledge of Jira automations, Azure, Microsoft Active Directory and Assets (formerly Insight) is a plus.

We value curiosity, a passion for Atlassian products and a proactive, team-oriented mindset. The role requires the ability to work independently, manage multiple tasks and communicate effectively in English. A hybrid work setup is available in Bangalore. Join us to develop your skills and make an impact!

To contribute to this role, you have:

• 1-2 Yrs. experience.
• Experience in Jira and Confluence administration (Data Center and Cloud), with hands-on knowledge in configuration, user management and troubleshooting.
• Experience in providing first-line support for Jira and Confluence, handling basic to mid-level technical issues and escalating complex cases when needed.
• Strong problem-solving skills with the ability to analyze issues, identify root causes and implement effective solutions in a timely manner.
• Experience in creating and managing documentation in Confluence, including creating user guides, troubleshooting steps and knowledge base articles.
• Familiarity with Jira automations and workflows, with the ability to configure and troubleshoot automation rules within Jira and Confluence.
• Basic understanding of Microsoft 365 Administration, to assist with integration between Atlassian tools and Microsoft services.
• Knowledge of cloud-based services such as Azure and integrations with Atlassian tools to support the seamless operation of Jira and Confluence.
• Proactive and self-driven, with the ability to work independently, manage multiple tasks and meet deadlines.
• Fluent in written and spoken English, with strong communication and interpersonal skills to effectively collaborate with internal teams and stakeholders.
• Capable to work in a fast-paced environment, with ability to prioritize what’s most important

Being you at Sinch:

• We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
• We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

• Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
• It’s time to chase the answers, chase the challenges and chase the dream.

Are you ready? Join us on our journey!