Atlassian Consultant

About Valiantys Valiantys is the leading global consulting and services firm dedicated to Atlassian. We accelerate business transformation by digitizing processes and modernizing teamwork, using the best Agile methods and tools. Our Atlassian technical expertise is unparalleled and we support our customers across the entire spectrum of their projects on those platforms. Because teamwork requires more than just tools, we help them bridge the gap between their applications and strategic practices such as SAFe and ITIL. Over the last 15 years, we have helped in excess of 5,000 customers to achieve their desired business outcomes at a reduced time to value, through improved team collaboration. At Valiantys we talk straight, we share and take part, we are mindful of what matters, we make every interaction remarkable and we never stand still. If you think the 5 values sound familiar to you, we bet you will love working with us! Overview/ Job Summary The Atlassian Consultant partners with client stakeholders to design, implement, optimize, and support solutions across the Atlassian ecosystem. This role delivers advisory, configuration, migration, and integration services across Jira, Jira Service Management, Confluence, and related marketplace apps. The consultant translates business requirements into scalable Atlassian solutions and promotes platform best practices, governance, and automation across multiple client environments. Responsibilities:

Lead discovery sessions and requirements gathering with stakeholders to design effective Atlassian-based solutions.

Design and implement solutions across Jira Software, Jira Service Management, and Confluence aligned to client business processes and best practices.

Configure and administer projects, including workflows, issue types, request types, screens, fields, permission schemes, notification schemes, and roles.

Implement and optimize Jira Service Management capabilities including portals, SLAs, queues, knowledge base integration, and ITSM practices.

Build and structure Confluence spaces and content frameworks using templates, macros, and knowledge management best practices.

Evaluate, recommend, install, and configure Marketplace apps and extensions to extend platform functionality.

Develop and maintain automation using Jira Automation and app-based automation tools.

Support and execute migrations (Server/Data Center to Cloud, Cloud-to-Cloud), including assessment, planning, testing, and post-migration validation.

Implement platform governance standards including naming conventions, permission models, configuration controls, and usage guidelines.

Design integrations with external systems using native connectors, APIs, and integration tools.

Provide user enablement through documentation, knowledge transfer, and training sessions.

Troubleshoot platform issues and provide configuration-based solutions and optimization recommendations.

Collaborate with cross-functional technical and business teams in Agile delivery environments.

Qualifications:

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field a plus.

2+ years of hands-on experience administering and configuring Atlassian products.

Strong experience with: Jira Software, Jira Service Management and Confluence

Experience designing complex workflows, forms, request types, and configuration schemes.

Experience with Atlassian Cloud environments strongly preferred.

Experience with platform governance and configuration best practices.

Experience with Jira Automation and rule design.

Experience with Atlassian Marketplace apps such as ScriptRunner, Insight/Assets, or similar tools is a plus.

Experience writing or modifying Groovy scripts (ScriptRunner) is beneficial.

Experience with REST APIs and system integrations is beneficial.

Migration experience (Server/Data Center to Cloud) preferred.

Familiarity with ITSM, Agile, DevOps, or knowledge management practices is a plus.

Atlassian certifications or accreditations preferred (ACP, ACA, or Atlassian Certified Professional tracks).

Strong written and verbal communication skills with client-facing experience.

Ability to translate business needs into technical configurations.

Strong analytical and problem-solving skills.

Ability to work independently and across cross-functional teams.