Engage with customers through various channels, resolve inquiries efficiently, and contribute to service improvements while collaborating with internal teams.
Your Responsibilities
Respond to customer inquiries via email, phone, and chat professionally and within appropriate timeframes
Identify, resolve, and follow up on customer issues efficiently, ensuring high satisfaction levels
Document interactions and feedback for continuous service improvement
Collaborate with internal teams to address concerns and enhance processes
Provide information about products and services, guiding customers to suitable solutions
Monitor and analyze customer feedback, identifying trends and improvement opportunities
Your profile
Requirements:
Degree in a health-related field
Experience in customer service or a similar role
Excellent communication and interpersonal skills
Ability to manage multiple interactions efficiently
Analytical mindset with problem-solving focus and attention to detail
Fluent Spanish (mandatory)
English proficiency
Previous experience with customer support tools and CRM systems is a plus
Why us?
Competitive salary and benefits such as meal vouchers, grocery vouchers, and medical assistance
