ABOUT YOUR ROLE职位描述
1、To process and follow up orders & provide timely and effective services to local and overseas customers
2、To understand customer need and provide timely response to customer request.
3、To coordinate with other functional dept so as to ensure inventory availability, invoice correctness and timely, quality products & on-time delivery.
YOUR RESPONSIBILITIES WILL INCLUDE工作职责:
-To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner;
-To follow up with related function depts. to ensure orders are received and processed as required by customers;
-To follow up and clear backlog orders/shipments to improve delivery performance;
-To clarify problems with customers in relation to slow payment and responsible for FGS cleaning up;
-To handle customer complaints according to company procedures and service standard;
-To understand the product quality, production site, manufacturing processes & lead-time required of different product types.
-Able to identify the proper contacts and get support in response to enquiries /request from customers.
- To communicate with customers and vendors regarding the latest development of the products and work with Customer Service Supervisor to quote.
-To participate company-organized training on ISO9001, FSC and EHS, and follow related procedures & WI.
-To build good relationships with customers through daily work, identify and pursue to grow sales, and actively cooperate with leader to achieve selling target.
（通过日常工作与客建立良好的合作关系，主动分析潜在销售机会，促成更多订单成交以及积极配合主管完成团队的销售目标）
-College degree or above, 1~2 years experiences in related industry;
-Proficient in English communication & computer operation (Windows, MS Office, etc);
-Customer and result oriented, can work under pressure;
-Quick and careful learner, can work efficiently and effectively;
-Strong teamwork spirit;
-Speak & write effectively.
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.Avery Dennison is an equal opportunity employer
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