Associate Vice President- Operations

At OakNorth, we’re on a mission to empower the UK’s most ambitious businesses. Since 2015, we’ve lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy. Team Mission 🚀  Job Responsibility

The key responsibility of this role is to manage & supervise the in-life management of Cash products by ensuring an exceptional customer journey throughout the product life cycle.

As part of the Offshore Operations team, the Operational Support VP/DVP is a key point of contact for the Onshore Operations team & Portfolio Management team.

Cross functional in nature, the role will involve spearheading the in-life management of loan applications in addition to new product initiatives

Daily Operation Tasks will include supervising & managing:

Processing of incoming & outgoing payments within agreed SLAs and KPIs, and in line with company policies and procedures.

Scaling of processes as per the Lending requirements of the Bank.

Ensuring AI initiatives are implemented in collaboration with the synergies to enhance the output of the team.

Setting up Direct Debits/ACH.

Monitoring of group Emails (instructions/queries)

Monitoring of Bank accounts for Incoming payments & doing reconciliation.

Communicating with Portfolio Management Team to ensure loan related payments are received on time.

Effectively complete ad-hoc tasks and initiatives as directed across the busines

Support other BAU requirements of Operations teams aside from primary activities.

Have a clear understanding of Role of Operations in the Life Cycle of Product.

Ensuring the processes are followed in timely & accurate manner.

Managing the team & supervising a high performing team.

Desired skills:

  Work experience of 10-15 years in Banking industry - Payments domain/Back office Operations.

Open to late night shifts.

Understanding of the Banking Industry.

Full knowledge of UK/US Lending products & concepts.

Excellent communication both oral & written required - interacting with portfolio, legal & other stakeholders in UK and/ or US. 

Computer literate and the ability to work on a variety of IT platforms

Personal drive (proactive), flexible, creative (thinks out of the box), result driven, responsible, curious, team player and fast learner.

Energetic, enthusiastic, driven to go the extra mile

Flexible, eager to learn

Open to occasional weekend work and/or night shift hours when and if required

Willingness to work flexibly and as part of ONE team, helping out in different business areas as required

Passionate about delivering excellence in service and quality

Graduate/Post Graduate degree in Finance.