Associate, Vehicle Processing (Merchants Auto)

Merchants Auto is looking for a reliable and detail-oriented Associate Vehicle Processing professional to join our Vehicle Processing Department (VPD). In this hands-on role, you’ll help ensure vehicles move smoothly through onboarding, reconditioning, staging, and transportation—supporting our retail, commercial, and fleet operations.

If you enjoy working with vehicles, staying organized, and being part of a fast-paced team environment, this could be a great opportunity for you.

Location: Merchants Auto in Hooksett, NH

What You’ll Do

• Check in new and pre-owned vehicle inventory
• Coordinate and process vehicles through reconditioning and remarketing following established procedures
• Organize inventory on dealership and offsite storage lots
• Inspect incoming vehicles and report on condition
• Maintain accurate tracking notes using computer or smartphone software
• Support vehicle logistics for Service, Sales, Mobility, Fleet, and other departments
• Assist the VPD team with daily needs such as vehicle stocking, photos, and lot organization
• Help manage lot space, including rearranging vehicles, cleaning, and seasonal needs like snow removal
• Move vehicles safely around dealership lots and to/from local storage locations
• Perform minor fixes as needed (tire pressure adjustments, jump-starts, lights, hubcaps, trim, etc.)

What We’re Looking For

• Ability to work both independently and as part of a team
• Strong attention to detail and excellent organizational skills
• Clear verbal and written communication skills
• Ability to follow detailed instructions from start to finish
• Comfort using computers and mobile technology (Windows, Word, Excel, Outlook, internet tools
• Ability to prioritize and multitask in a fast-paced environment
• Must hold a valid U.S. driver's license and an acceptable driving record at time of hire.
• Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company’s vehicle insurance carrier. Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks.
• Ability to safely operate vehicles on company lots and public roads

Physical & Work Environment Requirements

• Ability to stand, walk, and crouch for up to 80% of the workday
• Ability to lift up to 30 pound
• Majority of work is performed outdoors in all four New Hampshire seasons
• Exposure to dust, odors, and vehicle fumes is expected

Preferred Experience and Education

• Previous customer service or customer-facing experience
• Experience operating a variety of passenger and commercial vehicles is a plus
• High school diploma or equivalent

The Company 

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees   
• Real career paths and the tools you need to grow and develop  
• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.