Associate Technical Support Specialist

About Behavox

Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service.

At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems.

Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. 

To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot.

Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo.

About the Role

As an Associate Technical Support Specialist, you will be responsible for Ticket and Alert management, along with internal communication and proactive troubleshooting (e.g. escalations and follow-ups). Furthermore, you'll gain valuable exposure to troubleshooting complex distributed systems.

This is a chance to expand your technical skills and to work with a smart and dedicated community of leaders to contribute to a multiple-award-winning technology at the cutting edge of applied AI/ML.

This is a unique opportunity for:
1. Learning how to operate and troubleshoot complex distributed systems
2. Working with some of the biggest financial Organizations
3. Potential career advancement into the other technical roles

What You’ll Bring

1. A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
2. 0-2 years of technical experience, preferably in an application support role within SAAS organization
3. Working knowledge of Customer Relationship Management tools (e.g. Zendesk, Jira Service Management) 
4. Demonstrable basic skills in time and priorities management, attention to detail and clear communication
5. Problem-solving skills along with the ability to infer from previous experience and demonstrate curiosity

What You'll Do

1. Adhere to clearly specified support processes and listen actively to understand customer problems/issues
2. Troubleshoot basic technical issues and demonstrate familiarity and comfort when using computer systems
3. Complete allocated service tickets adhering to Support SLA timelines and Customer Service standards
4. Comprehend new ideas and communicate with confidence and humility to perform efficiently in a large team
5. Proactively focus on learning every day from both successes and mistakes to quickly adapt to new situations

What We Offer & Expect

1. The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies.
2. A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
3. A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families.
4. A modern, comfortable office in central Lviv, with an expectation of working from the office three (3) days per week, reflecting our belief in strong in-person collaboration, while remaining flexible to accommodate occasional personal circumstances that may require working from home.
5. A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognizing the importance of sustained high performance.

About Our Process

Our selection process is designed to rigorously assess a candidate’s depth of technical knowledge, problem-solving ability, and alignment with Behavox’s mission and core values.

As part of the process, candidates will first participate in a series of interviews focused on evaluating their technical expertise and engineering judgment. Candidates who successfully progress through these interviews will then be invited to complete a live technical exercise with a group of Behavox engineers and engineering managers. 

The purpose of this live technical assessment is to validate the candidate’s stated technical competencies and assess their ability to solve complex problems with speed, accuracy, and sound engineering judgment. Note that whenever possible, we aim to conduct interviews in person at our offices.

We recognize and respect the time candidates invest in this process. In return, Behavox commits significant time and resources to ensure that those who join us have the capability, judgment, and alignment required to operate at the speed and level of complexity our work demands. We value efficiency and clarity on both sides; if at any point we determine that a candidate is not a fit, we reserve the right to immediately conclude the interview or the technical assessment.

Please note the following:

• A core objective of the process is to objectively assess individual knowledge and competencies. The use of AI tools or external assistance during live interviews or technical exercises is strictly prohibited (unless explicitly instructed otherwise) and will result in immediate disqualification.
• Interviews and technical sessions may be recorded for internal review to support fairness, consistency, and collaborative decision-making within the hiring team.