Associate Technical Support Analyst

The role of Associate Technical Support Analyst is important to us.

You’ll sit at the intersection of technology, problem solving, and customer interaction, working as part of a well-established team responsible for building, maintaining and supporting feature-rich platforms across both our Fuel and Electric Vehicle (EV) solutions.

We’re seeking someone who enjoys solving real-world problems, prides themselves on service excellence, and can work closely with fast-paced software development teams.

If you have a mix of technical knowledge, analytical ability, and strong communications skills, we’d love to hear from you.

You’ll be the first point of contact for customers and business users, assisting with product and software-related queries, ensuring a seamless and professional experience through timely responses and clear communication.

You’ll apply problem-solving skills and an analytical approach to deliver effective resolutions while upholding excellent customer service standards.

This role is based at Emperor Court in Crewe, Cheshire on the basis of a minimum 3 days per week in the office.

It's an excellent working environment, with full access to our neighbouring Radius Campus head office facilities.

Essential Skills

• Analytical & Problem-Solving Skills: An ability to break down complex issues into manageable steps, identify patterns, perform logical troubleshooting and root cause analysis.
• Communication and Interpersonal Skills: Clear, concise verbal and written communication, with an ability to translate technical concepts into user-friendly language.
• Exceptional Organisation: Ensure seamless ticket management, prioritisation and time management practices.
• Technical Understanding: Develop a deep knowledge of the systems and technologies to support informed decision-making and problem resolution.
• Ownership & Support: Drive service excellence through SLA adherence and provide ongoing business support to ensure long-term value.
• Hands-On Involvement: Get involved in key project activities, including training and documentation such as knowledge articles, to enable self-help and improve operational efficiency.

What do we expect of you?

• A solid technical background, enabling effective communication with development teams.
• A team-oriented, collaborative, and resilient mindset with attention to detail and sound judgement when escalating.
• Knowledge of SQL, with the ability to run queries to investigate issues, validate data, and support troubleshooting and root cause analysis.
• Familiarity with using API testing tools such as Insomnia or Postman to test, validate, and troubleshoot API requests and responses.
• Analysis skills, with expertise in gathering and documenting detailed information to inform potential future development.
• Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• A proactive mindset with robust problem-solving abilities.
• Self-motivated and adaptable, thriving in fast-moving environments.
• Passionate about learning, growth, and continuous improvement.
• Familiarity with frameworks such ITIL.
• Understanding of microservices architecture will be an advantage.

What can you expect of us?

Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.

You’ll also have access to our competitive reward and benefits package, which includes:

• Pension
• Life assurance
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via ‘Help@Hand’ by Unum
• ‘Cycle to work’ scheme
• Free breakfast daily in the office
• Free gym access at Radius Campus HQ

And you will be part of a modern space in Crewe that will provide you with an outstanding working environment.

#LI-TB1

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.