Associate Technical Consultant

About the Role 

We’re hiring a hands-on Technical Lead based in Bangalore to drive modernization efforts across Contact Center Technologies and Telephony infrastructure. This role blends deep technical expertise with strategic leadership, requiring someone who can architect scalable systems, write production-grade code, and communicate effectively with both engineering teams and senior stakeholders. 

You’ll collaborate with global Automation and Engineering teams to design cloud-native solutions, modernize legacy platforms, and mentor engineers. Your work will directly impact customer engagement systems used at enterprise scale. 

Key Responsibilities 

· Architect and build scalable, secure cloud-native applications using Python and Microsoft Azure (AKS, Functions, Logic Apps, etc.) 

· Lead modernization of telephony infrastructure and contact center platforms, integrating with enterprise-grade tools and APIs 

· Translate business requirements into technical designs and prototypes, balancing innovation with delivery timelines 

· Implement secure development lifecycle practices including threat modeling and OWASP Top 10 compliance 

· Design and maintain SSO integrations with Microsoft Entra ID (Azure AD) and other identity providers 

· Conduct code reviews and enforce engineering best practices (SOLID, design patterns, TDD/BDD) 

· Optimize system performance, reliability, and cost through architectural improvements and observability tooling 

· Collaborate with product managers, architects, and business leaders across time zones to align technical solutions with strategic goals 

· Mentor junior engineers and foster a culture of technical excellence and continuous learning 

· Communicate technical concepts clearly to both engineering teams and executive stakeholders

Required Qualifications 

Experience & Skills 

· 5+ years of professional software development experience (Python preferred) 

· 3+ years designing and deploying solutions on Microsoft Azure or Google Cloud Platform 

· 3+ years with Kubernetes (AKS preferred), Helm, and service mesh technologies 

· 2+ years building serverless applications (Azure Functions, AWS Lambda, or GCP Functions) 

· 2+ years implementing SSO with OAuth 2.x, OIDC, SAML, and JWT 

· 2+ years building REST APIs with FastAPI and Pydantic 

· 5+ years applying secure development lifecycle practices 

· 5+ years of system architecture and technical leadership 

· 5+ years of Agile delivery experience (SAFe preferred) 

· Strong written and verbal communication skills, including stakeholder presentations 

Technical Proficiency 

· CI/CD: GitHub Actions, GitLab CI, Azure DevOps 

· IaC: Terraform, Bicep, ARM templates 

· Git workflows and version control 

· API development: REST, GraphQL, gRPC 

· Microservices and distributed systems 

· SQL and NoSQL databases 

· Observability: Application Insights, DataDog, Prometheus, Grafana

Preferred Qualifications 

· Experience with Contact Center and Telephony platforms (Five9, Cisco, Avaya,) 

· Golang development experience 

· Familiarity with Django REST Framework, Flask, Celery 

· Experience with Temporal workflow orchestration 

· Database optimization and stored procedures 

· Microsoft Power Platform (Power Apps, Power Automate, Power BI) 

· Open-source contributions (GitHub profile appreciated) 

· Relevant certifications: Azure Solutions Architect, CKAD, CKA, CISSP 

· Experience with HashiCorp tools (Vault, Terraform, Consul), Istio, Envoy, or message queues 

What Will Make You Successful 

Technical Excellence & Curiosity 

· You write clean, maintainable, well-tested code 

· You think about scale, security, and performance from day one 

· You stay current with cloud technologies and industry best practices 

Communication & Collaboration 

· You explain complex systems clearly to executives and engineers alike 

· You thrive in cross-functional teams and elevate those around you 

· You engage deeply with enterprise clients to understand their challenges 

Ownership & Impact 

· You take initiative and drive projects to completion 

· You balance technical rigor with business priorities 

· You mentor others and contribute to a strong engineering culture