Associate Systems Administrator

Join Lightspeed Systems as an Associate Systems Administrator and become a vital part of our dynamic Management Information Systems (MIS) team. In this role, you will provide hands-on technical support to resolve issues related to operational systems, applications, corporate endpoints, and critical business systems that power our organization’s daily operations. You’ll play a key role in managing and deploying corporate endpoint devices, overseeing user identity management and provisioning, and ensuring the stability, security, and performance of our core systems.

As a member of the MIS Department, you’ll help maintain the seamless operation of the technology that keeps our teams productive and connected. You’ll also leverage modern automation and AI-assisted tools to enhance efficiency, streamline troubleshooting, and improve documentation across MIS workflows. If you're ready to make a meaningful impact by keeping our technology running smoothly and empowering teams across the organization, we’d love to hear from you.

NOTE: This is a hybrid position, with several days each week required onsite at our Austin, Texas headquarters.

ABOUT THE ROLE:

The following are the essential functions of the position.  The list is not exhaustive and may be supplemented as necessary.

• Provide technical support to resolve issues related to operational, application, and business systems, as well as corporate end-user devices.
• Respond to, update, and maintain service desk tickets.
• Collaborate with Systems Administrators and Senior Systems Administrators on assigned tasks.
• Administer and maintain internal network and computing systems.
• Manage domain and directory facilities, along with related roles and functions.
• Perform system and software updates for upkeep and administration.
• Monitor and audit security logs and services for managed systems.
• Assist with managing and maintaining software updates, firmware updates, and patches for MIS systems.
• Enforce administrative access controls, as well as security policies and procedures.
• Maintain knowledge base documentation for IT support.
• Assist with Active Directory/Microsoft Entra ID user and group management.
• Onboard and offboard user identities across multiple systems.
• Assist with deployment and management of end-user computing devices, related hardware, and accessories.
• Manage monthly departmental expenses.
• Perform routine maintenance tasks on a daily, weekly, monthly, and quarterly basis.
• Respond to on-call outages based on outage type and on-call rotation.
• Support daily operations of the MIS department.
• Utilize AI-assisted tools (e.g., ChatGPT, Claude) to aid in troubleshooting, scripting, documentation, and research of technical issues, following company security and data handling guidelines.
• Assist in developing, maintaining, or operating low-code/no-code automation workflows (e.g., n8n or similar tools) to streamline repetitive administrative or operational tasks.
• Identify opportunities where automation or AI-enabled tooling can improve system reliability, support response times, or internal processes.

ABOUT YOU:              

Experience & Knowledge

• Bachelor's or technical degree in an IT/IS-related field, or equivalent work experience, with 1+ years of experience in help desk, information systems, or a similar technical role.
• Working knowledge of Active Directory, Microsoft 365, Azure, Microsoft Entra ID, AWS, Windows Server, macOS, Unix, Linux, shell scripting, PowerShell, and VMware technologies.
• Experience in managing network systems, including firewalls, routers, switches, and wireless access points.
• Knowledgeable of domain systems management and related roles (DNS, DHCP, NPS, RADIUS, et al.)
• Experience with documentation and training of complex systems to non-technical audience. 
• Working knowledge of Fortinet firewalls, switches, and VPNs is desirable.
• Basic understanding of network management, cloud systems management, endpoint security, patch management, and backup management.
• Familiarity with ITIL Foundation concepts.
• Working knowledge of AI-powered productivity and assistance tools (e.g., ChatGPT, Claude) for technical research, scripting assistance, automation support, and documentation.
• Familiarity with workflow automation platforms (e.g., n8n, Zapier, Power Automate, or similar) is desirable.

Skills, Abilities and Key Behaviors

• Ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution and then logging and documenting both cause and resolution.
• Excellent organizational, documentation, and problem-solving skills.
• Ability to effectively interface with technical and nontechnical staff at all organizational levels.  
• Strong attention to detail with both excellent written and oral communication skills.
• Ability to accomplish projects within specified deadlines.
• Ability to work independently and take initiative.
• Ability to function effectively in a fast-paced environment where high growth is the norm.
• Available to work flexible hours and on-call support, including weekends and holidays.
• Demonstrated curiosity and willingness to adopt emerging technologies, including AI-driven tools and automation, to improve operational efficiency.

Working Conditions and Physical Demands

Reasonable accommodations are possible to enable people with disabilities to perform the essential responsibilities.

• Ability to lift objects that are 50 pounds or less.
• Physical demands typical of an office environment including sitting, stooping/kneeling, reaching, handling, speaking, hearing, and seeing.
• The noise level in the working environment is usually quiet to moderate.
• Occasional work in server room with noise level moderate to loud.
• Valid driver’s license and good driving record required.
• Minimal overnight travel may be required.