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Nagarro

Associate Staff Engineer,Axway Support Lead – Pharmacovigilance (Argus)

full-time Remote

AI overview

Manage Axway platform operations and troubleshoot integration failures while ensuring SLA adherence and operational stability in production environments.

REQUIREMENTS:

  • Total experience 5+ years.
  • Hands-on experience with Axway products (B2B Integration, Secure Transport, API Gateway – as applicable).
  • Strong understanding of integration protocols and end-to-end troubleshooting.
  • Experience in production support (L2/L3) within SLA-driven environments.
  • Good knowledge of Pharmacovigilance processes and Argus Safety Database (or similar PV systems).
  • Familiarity with GxP / CSV environments.
  • Excellent client-facing communication, stakeholder management, and leadership skills.

RESPONSIBILITIES:

  • Manage Axway platform operations, including monitoring, alerts, job failures, and connectivity issues.
  • Troubleshoot and resolve file transfer and integration failures using protocols such as SFTP, FTP, HTTPS, AS2.
  • Handle incident management, service requests, and problem management through ServiceNow or similar ITSM tools.
  • Perform root cause analysis (RCA) and implement corrective and preventive actions.
  • Coordinate with internal teams, vendors, and external partners for issue resolution and planned changes.
  • Support certificate management, access control, and security-related updates.
  • Maintain and update operational documentation including runbooks, SOPs, KT documents, and support audit activities.
  • Ensure high availability, SLA adherence, and operational stability in production environments.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

 Nagarro

👋🏼 We're Nagarro.We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19,500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

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