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Nagarro

Associate Staff Engineer, CRM Salesforce (Salesforce Einstein)

full-time Remote

AI overview

Design and implement AI solutions using Salesforce Einstein while collaborating with various teams to drive AI adoption and enhance user experience.

REQUIREMENTS:

  • Total Experience 4+ years
  • Strong experience in Salesforce development with Salesforce Einstein AI, including Prediction Builder and Einstein Discovery.
  • Experience implementing Flows, Einstein Bots, and AI-driven automation.
  • Strong knowledge of Sales Cloud and Service Cloud; exposure to Marketing Cloud is a plus.
  • Solid understanding of data modeling, predictive analytics, and machine learning concepts within Salesforce.
  • Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce automation tools.
  • Ability to integrate Einstein insights into Salesforce UI and business processes.
  • Strong analytical, problem-solving, and communication skills.
  • Experience working in Agile/Scrum environments.

RESPONSIBILITIES:

  • Writing and reviewing great quality code.
  • Design and implement Salesforce Einstein AI solutions including Einstein Prediction Builder, Einstein Discovery Models, and Einstein Recommendations.
  • Develop and optimize Einstein AI capabilities integrated with Sales Cloud, Service Cloud, Marketing Cloud, and custom Salesforce applications.
  • Work with business stakeholders to identify AI-driven use cases and translate them into scalable Salesforce solutions.
  • Configure datasets, define target variables, and refine prediction accuracy for Einstein models
  • Implement AI-assisted workflows, Next Best Action (NBA) strategies, and intelligent automation using Einstein Bots, Salesforce Flows, and Orchestration.
  • Embed Einstein insights into Salesforce user experiences using Lightning Web Components (LWC), Apex, and Lightning components.
  • Collaborate with data and analytics teams to ensure data quality, feature readiness, and model reliability
  • Perform model testing, monitoring, performance tuning, and version management
  • Create technical documentation, best practices, and support enablement for internal teams
  • Collaborate with cross-functional teams including Sales, Service, Marketing, Analytics, and Product to drive AI adoption

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

 Nagarro

👋🏼 We're Nagarro.We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19,500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

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