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Nagarro

Associate Staff Engineer (Atlassian tools - Jira, JSM, Confluence)

full-time Remote

AI overview

Contribute to dynamic projects through managing Atlassian tools, enhancing user workflows, and driving collaborative knowledge-sharing practices within the organization.

Requirements

  • Experience : 5+ Years
  • 4–6 years of professional experience in Atlassian administration.
  • Strong hands-on expertise in Jira, Jira Service Management, and Confluence administration.
  • Proficiency with Atlassian REST APIs and automation tools.
  • Experience working with knowledge base management and user training.
  • Good understanding of SQL.
  • Excellent communication and collaboration skills.
  • Ability and willingness to work US business hours (9 AM–6 PM EST) and follow the client’s holiday schedule.

Responsibilities

  • Manage and administer user access, roles, and permissions across Atlassian tools (Jira, JSM, Confluence).
  • Configure Jira and Jira Service Management projects, workflows, and schemes based on business needs.
  • Define and maintain SLAs in Jira Service Management according to organizational standards.
  • Develop and maintain integrations between Atlassian tools and third-party systems using REST APIs.
  • Monitor project progress, track deadlines, and ensure timely delivery.
  • Generate detailed project reports and dashboards in Jira for stakeholders.
  • Support business users by troubleshooting issues and guiding them on effective Jira usage.
  • Create and manage knowledge bases in Confluence; ensure documentation is up to date.
  • Conduct training sessions and workshops on Atlassian tools and best practices.
  • Contribute to team planning by writing and tracking OKRs.

 

    Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

    Nagarro

    👋🏼 We're Nagarro.We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19,500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

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