This role offers a unique opportunity to gain hands-on experience in AI-powered solutions, collaborating cross-functionally to support enterprise customer success.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon is looking for an Associate Solutions Engineer to join our growing team and play a key role in supporting the delivery of AI-powered solutions for enterprise customers. In this early-career role, you’ll work closely with senior Solutions Engineers, Account Executives, and Product teams to help articulate Decagon’s value, support technical evaluations, and contribute to customer success during pre-sales engagements.
This is a unique opportunity to gain hands-on experience at the intersection of AI, enterprise technology, and go-to-market strategy—ideal for a technically curious and business-savvy individual looking to grow into a strategic solutions role.
Have 1–2 years of experience in a customer-facing role such as solutions consulting, technical support, product specialist, or pre-sales engineering.
Have a technical foundation, whether through a software engineering background, CS degree, or hands-on coding experience, and are excited to apply it in a customer-facing context.
Are eager to collaborate with Account Executives to understand customer pain points and assist in identifying tailored solutions that drive value.
Are comfortable learning and using technical tools to build basic product demonstrations, leveraging Decagon’s platform to align with customer use cases.
Have strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
Thrive in a fast-paced, collaborative environment, and are excited to learn from experienced team members while contributing to real customer projects.
Have a basic understanding of enterprise go-to-market (GTM) processes, CRM systems, or revenue operations workflows.
Experience in high-growth startup environment
Decagon is an enterprise-grade conversational AI platform designed to enhance customer support by delivering personalized, concierge-like experiences. Targeted at industry-leading companies, our technology empowers brands to deploy AI agents that engage customers seamlessly across multiple channels.
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Associate Solutions Engineer Q&A's