Join us to help our customers protect their networks and make the internet a safer place! With threats to organizations expanding and breach notices in the news every day, our market is growing exponentially. We are looking for a passionate Solutions Engineer to help our customers improve their security posture. As a Solutions Engineer at DomainTools, you will have the opportunity to work with the largest companies in the world to conceptualize and implement new and inventive ways to integrate our products and data into their workflows and systems (SIEM, TIP, SOAR technologies).
You are a talented, driven and insanely curious Solutions Engineer, focused on helping Enterprise Customers operationalize the DomainTools product suite. You are excited to dive into all aspects of the go-to-market organization at DomainTools to help our teams with presentations, demonstrations, and customer trainings and technical support.
As a Solutions Engineer, you will work towards acting as the primary technical resource during our customer engagement processes, working alongside our account representatives to provide support during discovery, demonstration, and proof of concept. You will lead focused beginner training, onboarding and education sessions to help guide implementation of our solution set. You will also be a key provider of T2/T3 technical support by triaging escalated customer excellence, liaising with our product and engineering teams to drive timely resolutions.
We want a collaborative and energetic individual that is keen to learn and advance their skills and experience in the CyberSecurity universe but can demonstrate a working knowledge of appropriate technical concepts (see below). A successful candidate must be a flawless communicator, must be agile in their ability to translate high technical concepts for the understanding of non-technical audiences and vice versa. They can/will contribute to customer advocacy internally, excel in a dynamic environment, deliver messaging and feedback both to customers as well as back into the product, engineering and integration organizations.
We are a team that aims to support the provision of world class customer experience and as such being proactive in your approach to this goal is key. You will have mentors and resources to assist with learning but your success will depend heavily on your ability to consume new information independently and using your initiative to reach out to experts within the organization for specialist knowledge transfer.
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Requirements
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Preferred Qualifications (Bonus Points):
DomainTools helps security analysts turn threat data into threat intelligence. We take indicators from your network, including domains and IPs, and connect them with nearly every active domain on the Internet. Those connections inform risk assessments, help profile attackers, guide online fraud investigations, and map cyber activity to attacker infrastructure. Fortune 1000 companies, global government agencies, and leading security solution vendors use the DomainTools platform as a critical ingredient in their threat investigation and mitigation work. We are located in Belltown (downtown Seattle) in a very cool office staffed with smart and energetic co-workers. We provide great benefits and some outstanding perks. Work with big data and machine learning that matters. We're not just trying to sell more ads or widgets, we're helping organizations improve their security and protect against cyber attacks and domain hijacking. Whatever hardware and software you need to do your job. Multiple 30 inch monitors - no problem, fully loaded MacBook Pros - no problem. Access to more processing machines than you can shake a stick at - no problem. Free lunches brought in twice a week plus a kitchen stocked with plenty of snacks and beverages. An incredible Italian espresso machine. A cool, open layout workplace that is blocks from Westlake, Cinerama, and Whole Foods. A ping pong table (matches held every day during lunch time) and a media/game room. And for the last few years we've taken a paid company ski vacation to Whistler, BC!
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