Associate Software Support Specialist

The Software Support Specialist provides a full range of technical and functional troubleshooting support to customers of the Tyler Reporting Services software solutions. 

Responsibilities

• Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service.
• Prioritize, analyze, and manage multiple inquiries from clients.
• Advance product knowledge by reviewing new functionality and testing new product issues.
• Create client facing documentation and collaborate with clients and co-workers.
• Advocate for the client and ensure the software meets their business needs.
• Modify existing form definitions; use programming to manipulate data

Qualifications

• College degree, either in progress or completed, or comparable work experience.
• Proficiency with computers and online applications.
• Excellent interpersonal and communication skills.
• Customer service experience.
• Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment.
• Knowledge of basic payroll/accounting principles is helpful although not required.
• Basic understanding of logical syntax.