Associate Service Engineer

POSITION SUMMARY:

Provide a brief description (3 to 5 sentences) that outlines the basic purpose and level of work for the position.

The Associate Service Engineer role focused on maintenance and repair of standard laboratory

instrumentation and low complexity robotics.

PRIMARY RESPONSIBILITIES:

Provide a brief description (5 to 7 sentences) of the essential functions/main areas of responsibility for the position

with the overall importance reflecting what is essential to be successful in the position. Include the following

required statement “Performs other duties as assigned.”

● Handles basic troubleshooting, equipment servicing, and preventive maintenance.

● Follows SOPs and performs task-based assignments.

● Expected to troubleshoot issues that are limited in complexity.

● Begin to understand "3 pillars" of laboratory automation troubleshooting (hardware, software, and

assay).

● Document service tickets completely and with appropriate detail. Adhere to Good Documentation

Practices (GDP).

● Collaborate with Equipment Technicians to maintain service tools and spare parts and ensure

workspace organization.

● Adhere to lab safety protocols and regulatory requirements.

QUALIFICATIONS:

Provide a list of qualifications that are truly required (e.g. Education and Experience, Equivalent job experience

substituted for degree, preferred level to perform principal responsibilities, required certifications to successfully

perform principal responsibilities, etc.)

● Bachelor’s degree in Engineering, Life Sciences, or related field.

● 0–2 years of experience in Service Engineering or regulated laboratory settings.

● Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic data analysis tools.

● Strong attention to detail and ability to follow protocols meticulously.

● Excellent communication and teamwork skills.

FLSA status:

X Exempt

___ Non-exempt

KNOWLEDGE, SKILLS, AND ABILITIES:

Provide a list of technical or behavioral knowledge, skills, and/or abilities.

Technical: Evaluates an applicant's acquired knowledge and specific technical skills.

Behavioral: Evaluates factors related to human characteristics and skills, such as attitude, work approach and

collaborative abilities.

● Strong electrical and/or mechanical engineering knowledge

● Excellent problem solving skills

● Good communication skills, both written and oral

PHYSICAL DEMANDS & WORK ENVIRONMENT:

Provide a brief description (3 to 5 sentences) that outline the physical needs and work environment [e.g. Duties are

typically performed in an of ice setting. This position requires the ability to use a computer keyboard, communicate

over the telephone and read printed material. Duties may require working outside normal working hours (evenings

and weekends) at times.]

● This position requires the ability to use a computer keyboard, communicate over the telephone

and read printed material.

● Duties may require working outside normal working hours (evenings and weekends) at times.

Travel required for this position:

No _ or Yes __X_: If yes state anticipated percent for travel: Up to 25%