Help fix customer-centricity at scale

Every company wants to become more customer-centric. At TheyDo, we make that ambition real. Our AI-powered journey management platform helps the world’s largest enterprises align around what matters most: their customers. By bringing scattered data and teams together, we empower smarter decisions and better experiences. Since 2019, global leaders across industries — including Ford, Cisco, Johnson & Johnson, Siemens, Home Depot, and Lufthansa — have trusted us to scale journey management and deliver measurable impact.

Backed by $50M from top-tier investors, including Blossom and 20VC, we are building a category-defining company. Our fully remote team represents 30+ nationalities across 27 countries, united by a customer-led, people-first culture.

Our mission is clear: Make journey management the most powerful business tool in the world.

If you’re looking for a place where your work shapes the future of how companies operate, join us. Let’s build it together.

What you’ll do

You like to get things right. You’re detail-oriented, curious, and motivated to understand how things work so you can help improve them.

Your top priority will be ensuring that new features meet our quality standards while learning how to scale testing through automation and tooling.

Areas where you’ll make an impact include:

• Owning second-line support by verifying bug reports, reproducing issues, and ensuring they are actionable for product engineers

• Performing manual and exploratory testing before and after releases

• Helping ensure new features meet quality standards before they reach customers

• Learning and gradually contributing to our TypeScript-based testing platform, including Playwright, Vitest, and API tests

• Debugging issues using logs, tooling, and systematic investigation

• Getting hands-on experience with Continuous Integration and Continuous Delivery (CI/CD) workflows using GitHub Actions

• Using AI-assisted development tools such as Cursor and Claude Code as part of your workflow

• Pairing with senior engineers to learn testing best practices, testability, and quality-first development
  

What you won’t do

• Act as a gatekeeper who blocks releases without helping solve the underlying problems

• Spend your entire career doing only manual testing

• Follow rigid testing scripts without understanding the product or the problem

• Work in isolation from engineers or product teams

• Be stuck executing tickets without opportunities to learn automation and modern tooling

What we’re looking for

• An engineer with a strong learning mindset and curiosity about how systems work

• Solid understanding of QA fundamentals, including test design techniques, exploratory testing, bug lifecycle, and documentation

• Basic knowledge of TypeScript or JavaScript

• Interest in learning test automation and modern testing tools

• Awareness of AI coding tools and curiosity about how they can improve development workflows

• Clear written communication, especially when writing bug reports and documenting findings

• An asynchronous worker who organizes and documents their work

Nice to have:

• Experience with Playwright or similar browser automation frameworks

• Exposure to CI/CD pipelines, especially GitHub Actions

• Previous experience working in a startup or fast-paced product environment

What we offer our permanent employees:

💰 Competitive compensation and pre-IPO equity - we like to give our team members ownership with our stock package. When TheyDo succeeds, we all succeed!

🌍 Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility.

🩺 Health Insurance benefit - at TheyDo our team’s health and wellbeing are a priority. We include tailored support for every employee, regardless of location.

🌴 Flexible holiday days – We love what we do and equally love taking a break. You'll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December.

🧠 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.

🧘‍♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership.

👪 Paid parental leave - we'll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We provide paid childcare leave when you need to take time out to help your little one recover.

👨‍💻Home office or co-working support - choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working space, we've got you covered.

🗺️ Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recent company retreats were held in Spain, Portugal and France.

⚒️ Latest tech & tools - MacBook Air or Pro, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, Slack, Notion, Loom, G:Suite and naturally TheyDo to work collaboratively and asynchronously.

🚀 Continuous growth of our benefits package as we continue to grow in size

To any recruitment agencies, we appreciate you would like to support us but we do not accept any unsolicited CVs or introductions.

About TheyDo

Our core values are the driving force behind every decision we make.

We ‘Journey together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making decisions. Our ‘Cloaks off’ mentality ensures that transparency and integrity reign supreme. We ‘Simply to accelerate', cutting through complexity to focus on what truly matters and moving forward with clarity and speed Moreover, ‘Customer Fueled’ innovation is at the heart of our work, as we know that the success of our product is directly linked to how we involve our customers in the process.

TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race.

Our commitment to building a diverse and inclusive TheyDo includes making reasonable adjustments to the interview process. If you need any adjustments, please reach out to your Talent Partner.

If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t check every box — your skills and perspective could be just what we need to succeed. We value diversity and know you bring something unique to the table!

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