Associate Project Manager

Responsibilities

• Manage end-to-end implementation of Tyler software projects, including scope, schedule, budget, and resources.
• Lead project planning, kickoff meetings, client reviews, and ongoing status updates.
• Act as primary client liaison, ensuring communication, expectation management, and timely issue resolution.
• Oversee project deliverables, risks, and financials, including billing, forecasting, and reporting.
• Coordinate internal and client resources to achieve successful outcomes.
• Conduct business process reviews, fit/gap assessments, and guide clients through release planning.
• Ensure formal acceptance of milestones and smooth transition from implementation to support.
• Travel as required
• Oversee multiple implementation projects.
• Maintain/exceed billable goals, complete projects on schedule and within budget.
• Ensure projects meet client satisfaction.
• Orchestrate project processes and act as focal point between Tyler and the client.
• Direct influence on profit and loss.
• Increase profitability by minimizing the time and cost involved in implementing new accounts.
• Strengthen client relationships and support future sales opportunities through successful implementations and positive client references.
• Help reduce long-term support costs after client transition by ensuring effective project management.
• Learn Tyler’s implementation processes, methods, deliverables, and contract terms.
• Manage multiple project activities on time and within budget, despite not having direct control over resources.
• Collaborate with clients, staff, and stakeholders to solve business issues and achieve goals.
• Provide input and support to project teams while handling risks and issues proactively.
• Communicate clearly, build rapport, and influence outcomes while adapting quickly to new information and developments.

Qualifications

• Bachelor’s degree, or comparable work experience.
• Work toward and maintain PMP certification.
• Minimum 2 years of implementation experience.
• Software life cycle knowledge.
• Strong planning and organizational skills, with ability to follow through.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Proficiency with computers and exposure to IT infrastructure components.
• Proficient in Microsoft Word, Excel, and Project.
• Strong decision-making and problem-solving skills.
• Strong analytical ability, particularly in a technical environment.
• Valid driver’s license and ability to travel.