Associate, Production Operations

Are you looking for the opportunity to make an impact?

Berkadia’s mortgage banking platform is consistently ranked among Fannie Mae, Freddie Mac and HUD’s top lenders and is seamlessly integrated with our investment sales and servicing platforms to provide superior client service. Let the strongest research, technology, capital relationships, and a nationwide network of industry professionals propel you to the next stage of your commercial real estate career. Be Backed by the Best. Be Berkadia.

The Associate - Production Operations, will work with Production and Operations Leadership to deliver process improvements, evaluate metrics and data, upskill the production network, and manage projects to enhance the efficiency and effectiveness of Berkadia’s Production support platform. The role will be responsible for managing stakeholder relationships across the firm and running projects from planning to completion. The role will support the decision-making process of the Production and Corporate Leadership teams by crafting insights and recommendations through analyzing different data sources (both qualitative and quantitative) and sourcing feedback from key stakeholders across the organization (corporate and production network). 

We Innovate to shape the future of CRE, so in this role you will:

• Partner with stakeholders to drive and execute cross-functional projects for Berkadia’s Production leadership in support of the platform 

• Manage and develop project timelines, and provide ongoing communication regarding project progress to Production leadership and project stakeholders  

• Identify and scope Production network needs through careful analysis and interactions with the network; recommend solutions to Production leadership based on network feedback 

• Own process improvement and policy development initiatives for the Production network focused on standardizing Production operations, including collaborative projects like information sharing and storage, Production/deal process operational excellence, general guidance around best practices (e.g., fee sharing and collaboration), standardizing onboarding and training for Production team members, and other critical operational processes 

• Support revenue growth solutions (e.g., Leads business planning), including the development and delivery of solution-specific training 

• Perform financial and variance analysis related to Production products and producers in partnership with Production analytics team; create data products and reports to support planning and decision making  

• Work on ad-hoc projects and analyses as assigned by the Production leadership team 

• Other duties as assigned 

We Stand for Excellence, so to achieve success in this role you should have:

• Someone who is ready to be an owner – can take ambiguous problems, structure them, and determine a path forward, including requesting the resources necessary to accomplish the task 

• Critical thinking ability to “look beyond” the immediate ask, with stakeholders’ objectives and challenges in mind 

• Resourcefulness and thoroughness in conducting complex analysis, research, and projects 

• Previous experience managing multiple simultaneous projects including maintaining project tasks, coordinating work efforts of others and meeting deadlines 

• Ability to work independently, and possess strong written and verbal communication and presentation skills with multiple levels of an organization 

• Advanced experience in Microsoft Office including Outlook, Word, PowerPoint, and Excel; advanced experience analyzing and visualizing data for different audiences with Power Bi strongly preferred 

• Strong organizational skills and ability to multitask in a fast-paced environment with competing priorities 

• Outstanding attention to detail 

• Ability to manage expectations, informing stakeholders of potential delays due to conflicting priorities 

• Can-do, proactive attitude that can make suggestions and give options rather than waiting for answers 
• Bachelor's degree or equivalent, 3+ years of experience in a similar role 

We believe People Matter, so we offer benefits that go beyond:

• Monthly paid volunteer hours and donation matching to benefit our communities 
• Employee Resource Groups that help you grow with us
• Fertility and family planning services  
• Up to 12-weeks of fully paid parental leave   
• Mental health care, including free counseling sessions:  
• We'll help you fund your learning journey with generous tuition reimbursement 
• Pet insurance discounts 
• And more! 

Be the Next Big Thing. Be Berkadia.

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