Job Title: Associate, Product Support
Team: Product
Location: In-Person in Atlanta (GA), Chicago (IL), New York City (NYC), or Newark (NJ)
Employment Type: Full-time
FLSA Classification: Exempt
Start Date: ASAP
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation.
Together, our ambition is to help rebuild the middle class and revitalize the American Dream.
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an Associate, Product Support, who will own the administrative and support functions for third-party platforms at Braven.
You will play an integral role in supporting Braven's flagship product, the Accelerator course. You will support Braven Fellows, Leadership Coaches, Graders, and internal teammates as they navigate the course by responding to tickets, customizing courses for each Higher Education Partners, and triaging issues as they surface throughout the semester.
You will serve as a subject-matter expert for our third-party platforms, developing an understanding of how updates to those platforms could impact work across the organization and sharing those learnings with key stakeholders.
You will also perform quality assurance checks on the functionality of new engineering fixes and features, and make recommendations that help to support translating the problems you see, through those checks, into recommendations that help solve issues more efficiently.
This role is on the Product Team and reports directly to the Director, Product Support.
Product Enablement & Support (60%)
Platform Administration (30%)
Communications/Other Duties (10%)
Requirements
Minimum Requirements
Preferred Qualifications
Work Demands
Additional Requirements
Application & Interview Process
While the interview process may vary slightly, the general process will be:
Benefits
Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking.
Starting salary within the range is determined by role scope and qualifications, with new hires starting at the lower end to allow for growth with performance. Braven does not base compensation on individual candidate salary expectations and is committed to maintaining internal equity. The salary ranges, by geographic market, for this role are set forth $59,500-$74,300 in Atlanta, $62,700-$78,300 in Chicago, $69,000-$86,200 in New York, NY & Newark, NJ. This is a full-time, regular, exempt, and benefits-eligible position where you will be working at 100% capacity.
Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include:
Please note that Braven is firm in its compensation philosophy; therefore, only candidates who believe our total rewards package aligns with what they are looking for in their next opportunity are encouraged to apply.
Location
We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, this role requires teammates to live within commuting distance of one of our hubs: Atlanta, Chicago, New York, or Newark. We believe in the magic, connection, and collaboration that happens when people work together face-to-face, and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week.
Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.
The ProblemBefore the pandemic, only 30% of the 1.3 million low-income or first-generation college students who enrolled each year graduated and secured a strong first job or entered graduate school. That’s more than 900,000 students every single year who weren’t on the path to the American Dream. Now, the number of students whose dreams have been deferred is even greater.Our MissionThe mission of Braven is to empower promising, underrepresented young people—first-generation college students, students from low-income backgrounds, and students of color—with the skills, confidence, experiences and networks necessary to transition from college to strong first jobs, which lead to meaningful careers and lives of impact.By partnering with large public universities who are working to innovate, Braven: Builds cutting-edge career education into the undergraduate experience for low-income and first-generation college students Provides students, who often feel disconnected from campus, with a network of supporters and sense of belonging Becomes a systemic solution within and across universities to fuel a generation of leaders as diverse as our future demands Our ImpactBraven Fellows are persisting in college and achieving exciting levels of job attainment. Our community of 3300 is seeing exciting success beyond graduation, and before that, on the path to college graduation and career.Read our SY 2021-2022 IMPACT REPORT and JOBS REPORT.Application & Interview ProcessWhile the interview process vary slightly by role, the general process will be: Phone screen with Talent Team member Performance Task Interview with Hiring Manager Panel Interview with Key Partners Reference Checks
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