Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results. Geotab is seeking an Associate Product Operations Manager who will manage the foundational elements of our customer feedback ecosystem, with a heavy emphasis on Research Operations (ResearchOps) and ensuring the quality and integrity of our customer insights data. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
As an Associate Product Operations Manager your key area of responsibility will be managing the end-to-end research roadmap and execution timelines, overseeing participant recruitment, incentive compensation, and the technical setup of research tools like Qualtrics and Pendo, as well as driving data quality and schema governance across inbound customer feedback sources. You will need to work closely with Product Managers, UX Designers, Engineering teams, and external research participants/vendors.
To be successful in this role you will be a highly motivated, detail-oriented, and execution-focused self-starter. In addition, the successful candidate will have excellent project management skills with a proven ability to manage complex, multi-stakeholder research roadmaps, and a meticulous approach to participant recruitment and data quality.
How you'll make an impact:
- Manage the end-to-end research roadmap and execution timelines, acting as the primary operations liaison for product managers and UX designers.
- Oversee all aspects of participant recruitment, drilling into customer directories and data systems to identify, screen, and schedule the right users for research studies.
- Manage and maintain internal and external customer research panels, ensuring compliance with GDPR/CCPA and internal data privacy policies.
- Execute and refine the compensation process for research participants, ensuring timely and accurate incentive distribution to maintain positive customer relations.
- Formalize and maintain efficient communication loops to share findings, manage stakeholder expectations, and keep customers informed after they have provided feedback.
- Develop and maintain automated processes to drive efficiency of research processes.
- Develop and manage the logistical setup of various research studies (e.g., surveys, unmoderated tests, screeners) using core tools like Qualtrics and Pendo.
- Serve as an administrator or power-user for core research tools, ensuring seamless integration with the broader data infrastructure.
- Establish and maintain clear documentation for research processes, recruitment guidelines, and tool usage to facilitate scalable operations.
What you'll bring to the role:
- Previous experience (2-4 years+) in UX Research Operations (ResearchOps), Product Operations, or a similar role focused on research execution and data quality.
- Hands-on experience with dedicated UX research or survey tools (e.g., Qualtrics, UserTesting, Dovetail) and familiarity with product analytics platforms (e.g., Pendo, Amplitude).
- Exceptional organizational and project management skills with a proven ability to manage complex, multi-stakeholder research roadmaps.
- A meticulous, detail-oriented approach to participant recruitment, incentive management, and data quality to ensure flawless execution of research.
- Understanding of data structures, schemas, and a willingness to collaborate with engineering teams to scale our insights infrastructure.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.
