Associate Product Manager - Payments

WHO WE ARE:

We’ve come a long way from our origins as a small startup. Today, we’re a truly global fintech company, with over 3000+ people from 80 nationalities, spread across 22 offices on 4 continents. And we’re growing and diversifying faster than ever before.

WHAT WE DO:

Our card readers are used by over 3 million merchants to process payments in 34 countries. As we build a world where small businesses can be successful doing what they love, we’re continually expanding our range of products and services. Starting with mPOS in 2012, we now help merchants connect better to their business, customers, and each other through our rich ecosystem of products and services. These include accounting, online shop and payments, SumUp card and account, P2P, loyalty programs, and business analytics—all in one place. Our vision as a global fintech company is to build the first-ever global card acceptance brand. We rely on local, autonomous, cross-functional teams that can take an aspect of our product and perfect it from concept to execution.

THE ROLE IN A NUTSHELL:

Our product ecosystem is growing, and so is the complexity of merchant-facing information. We're seeking a passionate Associate Product Manager to transform how our merchants understand and use SumUp's Payments products. This role is your true entry point into Product Management at SumUp: you'll focus on making complex payment knowledge simple, clear, and available where merchants need it most. You'll build the foundations of product craft by deeply understanding our merchants and products through the lens of content, with a clear path to progress into a full Product Manager role.

WHAT YOU’LL BE DOING:

As an Associate Product Manager, you will help answer one of our most important questions for merchants: “Do I have everything I need to confidently accept payments with SumUp?” 

You will:

• Translate Complexity: Transform complex product and ecosystem knowledge into simple, accurate, and well-structured merchant-facing materials (FAQs, Help pages, in-product content, emails, and articles).
• Identify Knowledge Gaps: Work closely with Product teams (especially Payments Experience), Merchant Success, Support, and PayOps to understand merchant pain points and proactively close knowledge gaps.
• Integrate Content as Product: Ensure information is treated as part of the product experience, showing up in the right place and format – from help pages and in-product surfaces (Apps, web dashboard, file reporting) to our AI assistant and Merchant Success materials.
• Ensure Consistency: Help create and maintain a consistent “voice” and structure for Payments documentation, ensuring merchants receive clear, coherent answers across all channels.
• Stakeholder Communication: Assist with crafting and presenting communications to key stakeholders, continuously learning about their needs and domain dependencies.
• Continuous Learning: Be continuously learning about stakeholder needs and domain dependencies, and how these need to be managed in the work of a product team.

TOUGHEST CHALLENGES YOU'LL TACKLE:

• Rapid Learning Curve: Quickly build a deep understanding of our Payments and reporting flows to materially improve merchant-facing documentation, especially around fiscal-year needs.
• Building a World-Class Experience: Help SumUp build one of the best-documented payments experiences among major EU players, internally and externally. This involves connecting multiple SumUp products (payments acceptance, POS, SumUp Bank, payouts, reporting) into cohesive, end-to-end narratives for merchants.
• Identify Product Improvement: Proactively discover areas where product clarity or functionality can be enhanced based on merchant feedback and content gaps, and support delivery.

YOU'LL BE A GREAT FIT FOR THIS POSITION IF YOU HAVE:

• Exceptional Written Communication: Strong ability to produce clear, concise, and well-structured content in English, and to improve existing FAQs, help articles, and AI responses.
• Structured Thinking: Able to break down messy topics into clear steps or sections and create logical information structures.
• Bias for Clarity: You prefer simple, unambiguous explanations over overly complex or "smart-sounding" language.
• Strong Merchant Empathy: A genuine focus on reducing friction for small businesses and helping them realize maximum value from products.
• Persistence with Ambiguity: You don’t get stuck when things are not fully defined; you can move forward by asking questions and proposing drafts.
• Basic Analytical Skills: Able to spot patterns in questions and feedback (tickets, Merchant Success insights, AI conversations) and use them to prioritize content improvements with guidance.
• Collaborative Mindset: Experience working effectively in team settings (studies, internships, previous roles), collecting input from diverse stakeholders, and iterating based on feedback.
• Curiosity & Learning Potential: Previous experience as a Product Manager is not required; this role targets an early-career profile with high learning potential, rather than deep technical or payments expertise at the start.

AWESOME IF YOU HAVE:

• Previous exposure to payments, fintech, banking, or other financial products.
• Experience with producing documentation, help articles, educational content, or conversational scripts (e.g., for chatbots or AI assistants).
• Familiarity with content and collaboration tools (e.g., Notion, Confluence, CMS, basic analytics dashboards, AI tooling).
• Some exposure to agile product development environments (e.g., internships or projects with engineers/designers).
• Experience in customer-facing roles such as support, merchant success, operations, or sales, providing direct insight into user problems.

WHY YOU SHOULD JOIN SUMUP:

• True Entry Point to Product Management: This role is specifically designed to grow you into a Product Manager, giving you a unique foundation in merchant empathy and payment product knowledge.
• Impactful Work: You'll directly reduce friction for millions of small businesses by making complex information accessible and clear.
• Foundations of a Next-Gen Platform: You’ll contribute to building one of the best-documented payments experiences among major EU players.
• Growth & Learning: Expand your skillset with an individual learning budget & 10 days of educational vacation.
• Work-Life Balance: We offer paid Sabbatical leave and 25 days of paid vacation + 1 accumulative day for each year of employment at SumUp. We also offer office relaxation activities such as yoga and massages
• Additional health and life insurance and subsidized multisport membership
• Various discounts for SumUp employees and attractive referral program
• Vibrant Culture: Join a diverse and international team in our innovative Sofia office, featuring an amazing view, a music room, and other great benefits.

ABOUT SUMUP:

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their business. With a founders mentality and a 'team-first attitude', our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful in doing what they love.

Apply Now!

If you're passionate about clarity, deeply empathetic to user needs, and eager to kickstart your career in Product Management, we'd love to hear from you. Apply today to join the SumUp team in Sofia and help us build the future of payments!