Associate Principal Engineer, ServiceNow Delivery Manager

REQUIREMENTS:

• Total experience:11+years.
• Strong working experience in managing ServiceNow or equivalent enterprise platforms.
• Proven experience in implementing and managing ITSM and other ServiceNow modules.
• Strong knowledge of Application Support.
• Strong knowledge of ServiceNow modules, workflows, and platform integrations.
• Understanding of scripting languages like JavaScript and REST/SOAP APIs is a plus.
• Working knowledge of ITIL framework (certification preferred).
• Familiarity with Agile tools like JIRA, Confluence, and Figma.
• Excellent communication, leadership, and stakeholder engagement skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong communication and leadership skills with a proactive attitude

RESPONSIBILITIES:

• Ensuring client satisfaction above all else
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro's offerings.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.