Associate Personal Shopper (Based In Store)

Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality.   Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.   THE ROLE Based at the Browns Boutique in Mayfair, we are seeking an experienced and driven Personal Shopper to join our in boutique team. The ideal candidate will have a passion for luxury fashion, a strong eye for style and a proven ability to deliver personalised shopping experiences that exceed client expectations and contribute to profitable revenue growth.   The Personal Shopper will be responsible for building, maintaining and developing strong client relationships, providing expert style advice and driving sales through active engagement with walk in customers, their existing client base and assigned clients across all sales channels, both physical and digital, delivering a humanised, elevated and differentiated experience.   Working from the boutique, you will deliver a seamless end to end customer journey across key client segments including walk in customers, independent stylists and high value local and international clients. A strong and current personal client book is highly desirable, with the expectation that it will transition into Browns with the successful candidate.   WHAT YOU'LL DO

Elevated Boutique Hosting: Act as a key ambassador on the shop floor, providing a warm and sophisticated welcome to walk-in customers and delivering an immediate, high-touch shopping experience.

Relationship Building: Focus on converting boutique traffic into a loyal, long-term client base through intuitive service and consistent, thoughtful engagement.

Proactive Outreach: Use digital tools and messaging platforms to keep your developing client book informed of new arrivals, exclusive launches, and personalized styling recommendations.

Sales Performance: Drive revenue by identifying growth opportunities within your client segments and consistently exceeding service and sales objectives.

Boutique Operations: Support standard daily opening and closing procedures, including setting up product displays and conducting regular shop floor checks to maintain an immaculate environment at all times.

End-to-End Journey: Take full ownership of the customer experience, from the initial greeting and wardrobing in the boutique to seamless order fulfillment, returns, and aftercare.

Personalised Digital Edits: Curate and share unique, aesthetic product edits on and lookbooks tailored specifically to the tastes of your key clients, keeping them engaged with "new-in" pieces.

System Proficiency: Confidently utilize retail and CRM tools (such as D365, and Shopify, and Canva) to manage client data, track preferences, and ensure a streamlined service proposition.

Boutique Excellence: Maintain impeccable shop floor standards, ensuring the boutique remains a world-class environment that reflects Browns’ luxury positioning.

Collaboration: Work closely with the Client Development Manager and the wider boutique team to support activations and share insights on client trends and feedback.

Agility: Remain open and adaptable to new tasks and projects, supporting the Personal Shopping team as the retail landscape evolves.

WHO YOU ARE

Luxury Expert: You have a proven track record in luxury retail with a deep passion for fashion, designers, fine jewellery and current trends.

Exceptional Communicator: You are a natural host with excellent interpersonal skills, able to engage authentically with a diverse, global clientele.

Proactive & Self-Motivated: You take ownership of your performance, using your initiative to reach out to clients and drive business growth.

Client-Centric: You demonstrate a passionate approach to customer experience, ensuring every interaction—whether face-to-face or digital—is elevated and personalized.

Technically Minded: You are proficient in using retail management software, CRM systems and graphic design platforms to manage your workflow and client relationships effectively.

Organized & Analytical: You have a keen eye for detail and the ability to multitask across selling, operations, and customer care.

Adaptable: You thrive in a fast-paced environment and have the flexibility to work weekends and peak shopping periods to meet our clients' needs

EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER

EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. 

SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.