Workplace Experience Lead (Maternity Leave)

Are you a hospitality-minded professional who thrives on creating seamless experiences? We are looking for a Workplace Experience Lead to be the heartbeat of our Prague office—ensuring our space is inspiring, our operations are airtight, and our culture is thriving.

The Role at a Glance

You’ll own the "Office Experience." From the moment a candidate walks through the door to the way our global teams interact, you are the person who makes it all happen. This role is a blend of facilities management, employee engagement, and operational strategy. You’ll lead and optimize the workplace environment by overseeing day-to-day operations, managing vendors and facilities, driving employee experience initiatives, and ensuring a high standard of service across the office. This includes front desk responsibilities, office supplies and refreshments, maintenance and facilities, as well as budget tracking and operational efficiency.

Key Responsibilities

• Office Experience & Front Desk Management: You will sit at reception and be the face of the Prague site. Manage visitor hospitality, lead the "BuddyOne" new hire onboarding program with HR, coordinate candidate experiences with the TA team, and support and inform employees. Innovate and lead front desk strategies, ensuring a welcoming and professional environment for visitors, employees, candidates, and vendors. Uphold and elevate service standards, setting a benchmark for workplace experience.
• Daily Excellence: Oversee and lead the strategic management of overall office operations to enhance efficiency, productivity, and workplace satisfaction. This includes managing cleaning services, office supplies, mail/courier, and vendor relationships to ensure a safe, clean, welcoming, and organized workspace. You’ll keep the tech running (with IT) and the snacks ordered and stocked, overseeing inventory, procurement, and distribution, ensuring a seamless and cost-efficient process.
• Maintenance & Facilities Oversight: Lead the comprehensive responsibility for office maintenance, repairs, and renovations. Monitor the office environment, proactively addressing operational and facility issues by coordinating repairs and maintenance (minor to major) with the building maintenance team and vendors, and implement advanced maintenance plans. Drive sustainability initiatives to create a well-maintained, modern, and environmentally conscious working environment.
• Culture & Engagement: Plan local events, happy hours, ad-hoc activities, and global themed gifts to drive engaging experiences for both local and global teams. You aren’t just managing a space; you’re building a community.
• Strategic Operations: Spearhead the tracking and management of budgets for the Prague site ensuring responsible and strategic use of financial resources, and provide insights and recommendations for budget optimization and resource allocation. Contribute to budget planning and forecasting. Identify cost-saving opportunities, support ISO safety standards with Security, and promote office sustainability. Proactively solve problems and anticipate operational challenges. 
• Global Collaboration: Partner with G&A teams including HR, IT, and Security and site leadership to align the Prague office with our global workplace best practices and G&A requirements, ensuring alignment with organizational goals. Lead and support global workplace initiatives, joining global calls to help develop best practices and team culture, and drive continuous improvement to elevate the overall workplace experience. Foster strong collaborative relationships with cross-functional teams to enhance workplace effectiveness on a global scale.

What You Bring

• Proactivity: You don’t wait for a problem to arise; you anticipate it.
• Ownership: You take pride in a clean, organized, and sustainable environment, paying close attention to the specifics of tasks to ensure everything runs smoothly.
• People-First Mindset: You enjoy collaborating across departments and across borders.
• Organizational Flair: You’re able to adapt to changing priorities easily and can multitask effectively by prioritizing tasks and managing your time, balancing a budget and a courier schedule while planning a happy hour. 
• Innovation: You can identify and implement innovative opportunities for process improvement, leveraging industry best practices.
• Customer Service: You have excellent customer service skills and enjoy providing assistance to others.
• Collaboration: You can work well with various teams and departments to ensure a cohesive and functional workspace.
• Communication: You have strong written and verbal communication skills.
• Conflict Resolution: You’re resourceful and quick thinking when it comes to addressing unexpected issues and you have the ability to handle difficult situations diplomatically to resolve conflicts. 

The expectation is for someone who can both execute day-to-day operations and bring a more strategic, proactive approach to how we run and evolve the office environment.

Why us?

You will have direct impact on local and global team culture. A collaborative environment where sustainability and innovation are prioritized. The opportunity to shape the future of our workplace standards.

Competitive Benefits Package:

• Stock & Bonuses: Grant of Restricted Stock Units with a 4-year vesting plan, annual performance-based bonuses, and an employee stock purchase plan.
• Time Off & Well-being: Flexible Time Off, on top of the standard 5 weeks vacation, flexible paid sick days, fully paid Short Term Sick/Nursing Leave, 16-week parental leave, grandparent leave, and additional company holidays.
• Insurance & Health: Pension Insurance Contribution, Premium life insurance, Private medical care (for you and +1), and a Global Employee Assistance Program.
• Work Perks: Monthly meal and well-being allowance, high-end MacBook/Windows laptop, work-from-home support, and in-office refreshments.
• Growth & Community: LinkedIn Learning, internal mentoring, educational support, generous referral bonuses, and optional company events (sports, BBQs, charity).

Be part of an inclusive, innovative workplace that values belonging, flexibility, and growth!