Associate Manager Global Operations Controls

The Role:
The Associate Manager, Global Ops Controls plays a critical role in strengthening operational integrity, minimizing risk, and ensuring adherence to internal policies and regulatory requirements. This role supports the execution, design,
implementation, and monitoring of controls for Global Operations. Working closely with cross-functional teams (1LOD, BCT), the Associate Manager, Global Ops Controls helps drive a strong control environment, identifies improvement opportunities, and supports long term cost saving initiatives to reduce manual control volumes.

What You’ll Do:
● Support the development, documentation, and implementation of operational business controls, ensuring alignment with corporate policies and industry standards.
● Participate in risk assessments to identify control gaps and recommend mitigation strategies. Implement new operations controls as required.
● Maintain and update control frameworks, process documentation, and standard operating procedures.
● Oversee a team responsible for executing daily, weekly, monthly, and quarterly operations controls to ensure risk mitigation.
●Hold regular 1:1s with team members to ensure proper oversight and people management.
●Partner with internal auditors and support teams to coordinate reviews, supply evidence, and respond to audit inquiries.
●Track remediation activities, validate corrective actions, and ensure timely resolution of control deficiencies.

●Collaborate with frontline operations teams to streamline workflows, reduce risk, and enhance process efficiency.

●Lead cross functional meetings with the Business Control Testing team to demonstrate, evidence, and remediate the operating effectiveness of Global Ops controls.

What You’ll Need:
● 2-4 years of experience in Operations, internal controls, audit, risk management, or process improvement
● Experience in regulated industries (financial services preferred)
● Strong understanding of operational internal control frameworks
● Excellent analytical, problem solving, and documentation skills
● Ability to react to change quickly and implement new processes & procedures
● Ability to manage multiple priorities and work effectively in a fast paced environment
● Work independently with little or no supervision
● Strong interpersonal and communication skills, with the ability to collaborate across
teams
● Ability to analyze data sets, confirm the integrity of the data, and draw conclusions