Associate, Law Enforcement Response Team

About the Role

The Safety Team at X works to safeguard the user’s voice while balancing on- and off-platform safety risks through policy enforcement that promotes trust in X. As a member of the Law Enforcement Response Team within X Safety, you will focus on managing global information requests, ensuring efficient and accurate processing while supporting the team’s mission to protect user privacy and freedom of expression. This role requires a detail-oriented, collaborative, and adaptable individual who thrives in a dynamic environment and is passionate about delivering high-quality work.

Responsibilities

• Handle global information requests, including document intake, processing, and tracking, with a focus on accuracy and timeliness.
• Collaborate with Law Enforcement Response Team members in the U.S., EMEA, and Singapore to prioritize requests and ensure consistency in operations.
• Continuously improve processes to enhance efficiency and consistency in handling legal requests.
• Participate in an on-call rotation, working closely with the Safety Team to provide timely responses to emergency requests from around the world.
• Identify anomalies or unusual patterns in requests and escalate ambiguous policy issues as needed.
• Maintain open, thorough, and regular communication with teammates and cross-functional teams to support team efficiency and deliverables.
• Deliver consistent, high-quality work on repetitive tasks while managing multiple priorities in a dynamic environment.
• Take ownership of projects, seeing them through from start to finish with a focus on detail and organization.

Required Qualifications

• Fluency in written and spoken English.
• Exceptional communication and writing skills.
• Working proficiency in Japanese is required, as the role involves reviewing legal documents in that language.
• Experience working with user information requests, legal documents, or a legal education.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks in a dynamic work environment.
• Ability to handle repetitive tasks while maintaining high-quality output.
• Passion and enthusiasm for protecting user privacy and freedom of expression.
• Collaborative mindset with perseverance, determination, and a proactive approach to problem-solving.
• Comfortable navigating ambiguous policy escalations and making sound decisions.
• Availability to work weekends, with potential schedules including Tuesday–Saturday or Sunday–Thursday.

Preferred Qualifications

• 1+ years of experience in a Safety or Legal Operations role at a tech company, or as a paralegal, litigation support, or equivalent role.
• Bachelor’s degree or equivalent education/experience.
• Proven ability to spot anomalies or unusual patterns in data or requests.
• Strong sense of ownership, optimism, and enthusiasm for tackling complex challenges in a fast-paced environment.