Associate IT Systems Engineer

We are QUALCO, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.

Successful candidates will provide onsite and remote support to customers with critical response time requirements for their business technology systems. They will work independently and as members of a team to fulfill service requests. This is a customer-facing role and requires excellent prioritization, responsiveness and customer service, along with excellent communication skills. The role also involves working in shifts to ensure coverage and timely support.

Responsibilities

• Diagnose and resolve technical hardware and software issues;
• Direct unresolved issues to the next level of support personnel;
• Participate in the implementation and support of IT infrastructure;
• Perform maintenance and system upgrades;
• Monitor performance and ensure system availability and reliability;
• Monitor backup and redundancy strategies;
• Prepare technical reports, problem reports, and status reports, and assist with documentation;
• Administer virtualization systems, Microsoft servers and applications, and Microsoft Networking Services;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

• Two (2) years of hands-on IT engineering experience;
• University degree in Computer Science or a related field;
• Ability to work with cross-functional teams;
• Strong analytical and problem-solving skills; and
• Excellent written and verbal communication skills in English.

Technical Competencies

• Experience with ticketing systems;
• Familiar with Identity Management and Federation Services, MFA;
• Knowledge of NAS / SAN concepts and protocols (SMB/CIFS, NFS, iSCSI);
• Experience with the following technologies: VMware virtualization, Microsoft Servers and applications, Office 365;
• Familiar with virtualization platforms such as VMware and with backup solutions including Veeam;
• Knowledge of networking concepts such as VLans, Subnetting; and
• Familiar with Microsoft server products and applications, Active Directory, Group Policy, LDAP, DNS, DHCP, SCCM, Exchange, SQL.

Benefits

Your Life @ Qualco

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognised, and there will be great opportunities to ensure your career growth.

Find out more about #LifeatQualco 👉🏼 qualco.group/life_at_qualco_group

Your benefits

Join the #Qteam and enjoy:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs

💻 Cutting-edge IT equipment, mobile, and data plan

🏢 Modern facilities, free coffee and beverages, and indoor parking

👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor

🏝️ Flexible working model, hybrid/remote benefits & home equipment benefits

🤸‍♂️ Onsite gym, wellness facilities, and ping pong room

💡 Career and talent development tools

🎓 Mentoring, coaching, personalized annual learning and development plan

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities

At QUALCO, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Application Note: All CVs and application materials should be submitted in English to be considered for this position.

Disclaimer: Qualco collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.