Associate IT Support Specialist at Movable Ink

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

Movable Ink is hiring an Associate IT Support Specialist based out of Costa Rica to support our global population of 600 employees. To succeed in this role, customer service will be second nature to you and you’ll use your positive attitude to enable productivity in all forms. This role is a hands-on opportunity to make a real impact across the organization, as we scale the IT Department to support the increasing demands of a growing SaaS company. This is a great opportunity for an IT tech to take ownership of IT support in Costa Rica, while continuing to learn a lot about Corporate IT in a fun, fast paced environment.

Responsibilities:

Serve as the first point of contact for a global organization seeking technical assistance, providing personable technical support for both hardware and software issues
Follow and execute all IT Policies and Processes
Configure, deploy, and support all macOS and Windows hardware and software according to Movable Ink processes and procedures
Support company-wide SaaS application end user access
Execute the Onboarding process and create great employee onboarding experiences for all new hires; execute offboarding processes
Maintain AV setups in all Conference Rooms, as well as the All Hands space
Troubleshoot and maintain multifunction printers
Manage shipping logistics for all equipment needs for new joiners and leavers
Track work in our IT ticketing system
Maintain inventory of current Movable Ink hardware and software assets
Support and assist implementation of various IT related projects

Qualifications:

At least 1+ years of recent IT experience with demonstrated technical skills and troubleshooting in: macOS and Windows 11, printers, and software applications
Knowledge of Okta, Google Workspace, Jamf Pro, Zoom, VoIP phone systems and ticketing systems
Comfortable supporting office moves
Experience supporting various AV setups i.e. Live Town Halls, conference room setup, etc.
Can demonstrate confidentiality and discretion where required
Ability to learn and absorb new concepts quickly
Customer Service mindset with strong verbal and written communications skills, is resilient under pressure, and has a friendly, patient approach
Must live in the Grand Metropolitan Area (GAM) of Costa Rica to reliably travel to the hub (estimated 1x per week) and manage shipping logistics for new hire and departing employee equipment

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.

Associate IT Support Specialist

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