Associate IT Support Engineer

We are QUALCO, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation. 

We are looking for a talented IT Support Engineer to join a team of highly qualified professionals and get involved in the full IT projects lifecycle for enterprise-class solutions.

The successful candidate will provide onsite support to our customer, ensuring timely responses for critical business technology systems. This role involves working both independently and as part of a collaborative team to address service requests and deliver technical solutions.

A Day in the Life of an IT Support Engineer will include:

• Provide first-level end-user support for all IT-related issues, including hardware, software, and network connectivity;

• Perform PC and laptop deployment, setup, and configuration for new hires and existing employees;
• Install, configure, and troubleshoot printers and other peripherals;
• Resolve software troubleshooting issues for business applications and operating systems;
• Manage user accounts, permissions, and access rights;
• Document support requests, resolutions, and common troubleshooting steps;
• Collaborate with IT Systems Engineers and Administrators on escalating complex issues and contributing to IT projects;

• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

• Degree in Information Technology, Computer Science, or a related field;
• Hands-on IT engineering experience;
• Basic understanding of Windows operating systems (Windows 10/11), Microsoft Office Suite, and general networking concepts (TCP/IP);
• Problem-solving skills and a genuine willingness to learn and adapt;
• Excellent verbal and written communication skills with a customer-centric approach;
• Ability to prioritize tasks, manage time effectively, and work both independently and as part of a collaborative team.

Benefits

Your Life @ Qualco

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognised, and there will be great opportunities to ensure your career growth.

Find out more about #LifeatQualco 👉🏼 qualco.group/life_at_qualco_group

Your benefits

Join the #Qteam and enjoy:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs

💻 Cutting-edge IT equipment, mobile, and data plan

👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor

💡 Career and talent development tools

🎓 Mentoring, coaching, personalized annual learning and development plan

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities

At QUALCO, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Application Note: All CVs and application materials should be submitted in English to be considered for this position.

Disclaimer: Qualco collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.