Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role
We are seeking an Associate IT Support Specialist to support and optimize our asset lifecycle processes using ServiceNow. This role will partner closely with IT, Onboarding, Procurement, and Operations teams to ensure accurate asset data, process efficiency, and compliance across hardware and software assets.
The ideal candidate has strong analytical skills, experience with ServiceNow and the ability to translate business needs into scalable system and process improvements.
Key Responsibilities
- Provide day-to-day IT support with an emphasis on IT Asset Management (ITAM) operations, including the use of ServiceNow ITAM
- Support the end-to-end asset lifecycle, including requests, procurement, deployment, inventory tracking, maintenance, and device recovery or disposal
- Monitor and manage ServiceNow queues, triaging and resolving ITAM and support-related requests in accordance with SLAs and operational standards
- Coordinate and provision IT equipment for employee onboarding, ensuring devices are configured, delivered on time, and accurately tracked
- Assist in maintaining ITAM documentation, process guides, and training materials to support operational consistency and knowledge sharing
- Collaborate with ITAM and IT Support teams to identify process improvements and ensure compliance with asset management policies
Required Qualifications
- 1–2+ years of experience in IT support, IT asset management, or a related technical support role
- Familiarity with ServiceNow, including exposure to IT Asset Management (hardware and/or software)
- Basic understanding of the IT asset lifecycle and IT service management processes
- Experience following documented processes and assisting with updates to procedures or guides
- Strong problem-solving skills with the ability to communicate clearly with team members and end users
- Ability to work effectively with both technical teams and non-technical stakeholders
Nice To Haves
- Basic knowledge of ITIL concepts or IT service management best practices
- Exposure to ServiceNow or completion of related training or certifications
- Experience working in a fast-paced support or operational environment
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
