About The Opportunity

We're seeking an Associate IT engineer to join our growing team focused on providing best in class support through modern technology solutions. This role will play a key part in supporting all company functions to deliver on our mission of building a simpler, more streamlined and customer-centric home buying and selling experience.

Note: This position will require primarily working onsite at our downtown Austin office, and is not eligible for visa sponsorship.

In This Role, You Will:

• Provide in-person and remote technical support for business needs and objectives through modern cloud focused technology solutions spanning the following areas: collaboration systems, productivity applications, identity & access management tools, endpoint systems management.
• Create, maintain and deliver IT operational process, procedures and practices for a growing organization
• Solve escalated technical issues with both internal and external technical teams and business partners
• Maintain essential IT operations, including maintenance of client operating systems (Windows & Mac), security tools (EDR, vulnerability management, etc), and SaaS systems
• Own small projects, solutions, and key responsibilities within a larger business initiative
• Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace
• Work with key business stakeholders for IT/Security improvements
• Participate in the design and delivery of the IT strategic roadmap
• Be creative by enabling faster and smarter business processes related to technology use 
• Partner with internal and external partners to communicate project status, activities, and achievements

What You’ll Bring:

• 2+ years of experience in a fast paced IT environment supporting SaaS-based technologies such as: Google Workspace, Office365, Zoom, and Slack
• Knowledge of IT Service Desk applications and processes
• Excellent troubleshooting skills and ability to identify root causes of technical problems
• Experience supporting a fully remote or hybrid workforce
• Experience setting up and configuring hardware for a distributed team
• Track record of delivering superior customer service
• Experience working with MDM solutions – configuring devices and their enrollment
• Experience working with SSO solutions – managing credentials and access control to third party systems
• Ability to maintain internal infrastructure requirements supporting client laptop and desktop computers (Windows & Mac)
• SOC2/PCI/SOX/CCPA compliance experience is beneficial

Pay & Benefits:

• Compensation: $65,000 Base Salary
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.