Job Summary:

As an ID Theft Analyst, your primary responsibility will be to investigate and mitigate potential cases of identity theft. You will use various tools and systems to gather information, analyze evidence, and determine whether the claimant was a victim of identity theft. 

What you will do:

• Conduct thorough investigations into reported cases of identity theft, ensuring adherence to company policy and procedures 
• Use multiple systems and databases to gather applicable information such as transactional data, activity logs, public records, fraud scoring, and other details that may be relevant to the investigation 
• Analyze collected data to determine the validity of the claim 
• Collaborate and work closely with our Fraud Investigation, Credit Resolutions, and Credit Card Disputes teams to ensure the claim is properly addressed 
• Maintain detailed and accurate records of investigations, including relevant details, actions taken, and outcomes 
• Make outbound calls when necessary to determine and/or confirm pertinent information
• Lend assistance by facilitating other types of fraud investigation as capacity permits

What we want you to have:

• Strong knowledge of company products and fraud investigation techniques
• Ability to assess complex situations, identify patterns, and connect information
• Excellent communication skills to interact with customers and stakeholders
• Attention to detail to ensure accurate data collection, analysis, and documentation
• Proficiency in systems including but not limited to LexisNexis, Sentilink, eOscar, Palinode, and Salesforce
• Ability to work collaboratively in a team environment 

Base salary range: $38,000-51,000 annually.  Individual pay is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.