Associate, Fintech Implementation

Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

What We're Looking For

Cross River Bank is seeking a motivated Associate Implementation Specialist to support the technical onboarding of fintech partners. This role works closely with senior implementation staff and fintech clients to ensure sandbox and production testing is completed successfully, APIs are used properly, and partners are ready for launch. The ideal candidate is a strong communicator who can collaborate across technical and business functions, both internally and externally.

Responsibilities:

• Assist fintech partners with sandbox and production testing, verifying API requests, responses, and configuration accuracy.
• Guide partners in the proper use of COS and ARIX API endpoints, including authentication, data formatting, and error resolution.
• Help triage and resolve integration issues, escalating to engineering teams when appropriate.
• Translate technical outcomes into clear updates for non-technical stakeholders, including onboarding managers and partner operations teams.
• Contribute to and maintain internal and external documentation on integration workflows and troubleshooting steps.
• Participate in cross-training initiatives to build internal understanding of systems and partner use cases.
• Support the implementation team in tracking onboarding status and meeting key integration milestones.

Qualifications:

• Bachelor’s degree in Computer Science, Business Information Systems, or related field.
• 1+ years of experience in fintech, technical support, or partner onboarding.
• Basic understanding of APIs and client-server integrations.
• Strong written and verbal communication skills, with the ability to engage both technical engineers and business stakeholders.
• Highly organized, with strong attention to detail and follow-through.

Preferred Skills:

• Exposure to fintech integrations or financial API ecosystems.
• Familiarity with tools like Postman or API gateways.
• Eagerness to learn Cross River’s internal platforms (COS and ARIX) and grow into more senior technical roles.
• Proficiency in SQL to query and analyze data across internal systems for troubleshooting, validation, and partner support.

#LI-KR1 #LI-Hybrid

Salary Range: $100,000.00 - $125,000.00